Microsoft Dynamics 365 - Service Update 207 Release Notes

Service Update 207 for Microsoft Dynamics 365 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 207.


Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package Version number
Service Update 207 for Microsoft Dynamics 365 9.1.0

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 207 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.


  • The user interface did not allow access to the 'Delete,' 'Email a Link,' or 'Export to Excel' options in the account section via keyboard navigation.
  • When downloading a Word template, the accessibility screen reader narrated the download dialog box as "No entries found", three times.*
  • When tabbing through fields in an account, the focus would go to the "Document on default site" field twice.*
  • The user interface did not display the 'Get started' button in black and white when high contrast settings were applied.
  • The round container for “1,” “2,” and “3" did not appear when high contrast had been enabled.
  • On mobile, when the TalkBack setting was enabled, TalkBack focus had remained on the 'Delete,' 'Email a Link,' or 'Export to Excel' options and had announced them at times when not in focus or selected.
  • When selecting a record in the Customer Service hub, the accessibility screen reader narrated the "Activate" button three times.
  • The accessibility screen reader narrated additional information when focus was applied to the save and close button.
  • When choosing a channel or team, the user interface displayed an incorrect contrast ratio.
  • While using keyboard navigating, focus did move to the selected field when using tables.
  • The accessibility screen reader described two separate page elements as 'more commands' options which did not specify that each option contained different information.*
  • The accessibility screen reader said "application" when focus was applied to the "enter a note" section in the timeline.*

Knowledge Management

  • When voiceover was enabled on tablet devices, ‘Create a Timeline Record’ could not be closed without selecting any option after expanding.*
  • Web client entities could not be loaded when a customer timeline was present.*
  • When creating a card configuration, the user interface displayed plain text where rich text was added in the fifth column.*
  • An error occurred when loading an activity record that contained two fields within the header and body.*


  • The company/link field, within Outlook contacts, was unresponsive and did not redirect to the link destination.*

Platform Services

  • The audit log for a Recurring Appointment was populated with unnecessary, additional information.*
  • Emails marked as 'Tracked regarding' would incorrectly be changed to 'Tracked' after a short time.*
  • Tracked emails updated in CRM would revert to the previous value for the ‘regarding field’ following an email sync cycle.


  • When using an app with Skype integration, the presence of some web resources resulted in slow performance and increased load times.*
  • In Outlook, the user interface did not display the CRM ribbon menu.


  • A business process error message was not activated according to calendar plugin settings within a bookable resource.
  • Activity Party attributes were missing in flows for ‘send email with and without templates’ when slugs were added in Legacy SLA.*
  • Migrated change status action was failing in flow runtime due to mismatch of state code and status code values.*

Unified Client

  • In the Sales Hub app, the user interface did not contain the correct alignment settings within the Quick Create form.
  • When using Japanese language settings, natural speech patterns were not utilized in the IOT Alerts section.
  • When selecting multiple task records, the user interface did not display the 'Flow' button.
  • Main editable grid column headers disappeared when filters were applied on inline editable grids.*
  • File Control fields were not rendered on the Main Form when using chromium browsers.
  • An error occurred when adding custom controls to a lookup field in an Account entity.*
  • The “modified on” form field was updated in Outlook when opening an email inbox, regardless if any modifications were made.
  • Email templates with a space at the end of the subject would include the HTML tag ‘
    ’ in the subject when applied to an email.
  • On Android devices in offline mode, converged apps could not be opened.
  • In the Customer Service Hub, an established business rule was not applied to the editable subgrids within the Unified Interface.*
  • Email signatures could not be created or when updated did not save.*
  • When navigating from any Dashboard to the Field Service Administrator Dashboard, the user interface would not load the Field Service Administrator Dashboard.*
  • In the Sales Hub, a Quote form was not saved due to a Quote ID form field that was not set to read-only.
  • The Hero Slider control had not responded correctly and had fired OnChange event only after releasing the “thumb” element.

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Knowledge Management

  • An error occurred when selecting the 'Add to queue' button in the case timeline.
  • When attempting to view full email content link in timeline, the page had refreshed or navigated to grid.*

Platform Services

  • An error occurred when attempting to use alternative keys to import contact records.*
  • An error occurred when creating or viewing a new case in the Customer Service Hub.*


  • An error occurred when creating a Quote from an opportunity.*
  • A server error was returned when importing data from Excel.
  • An error occurred during the creation of Quick Campaign.
  • An error occurred when creating a quote page within an opportunity, using a Business Process Flow (BPF).*
  • An error occurred when using Teams collaboration for a record in the Unified Interface.
  • An error occurred when creating a quote page within an opportunity, using a Business Process Flow (BPF).


  • An error occurred when attempting to open emails within Customer Journeys.*
  • An error occurred when sending an email using an email template.*
  • An error occurred when saving recent modifications made in the 'Subject' section of the Customer Service Hub.

Unified Client

  • An error had occurred when attempting to update metadata in offline mode.
  • An error occurred when trying to follow or unfollow a lead entity record.*
  • An error occurred when tracking re-occurring appointments in the Dynamics App for Outlook.*
  • An error occurred when applying a sorting criteria to a dataset on Android devices.*
  • An error occurred when performing a database upgrade that removed rules from the activity feed.*
  • An error occured when opening the PowerBI dashboard.*
  • An error occurred when creating a custom view from the command bar in the Customer Service Hub.*
  • An error occurred when creating an app module with a name that contained several unique characters.

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