Reopen leads in Dynamics 365 Sales
Great news! A lead that you thought wasn't interested has contacted you, and it looks like the person will buy after all. Assuming that you disqualified the lead (instead of deleting it), you'll be able to reopen it without reentering all the information you already gathered.
License and role requirements
| Requirement type | You must have |
|---|---|
| License | Dynamics 365 Sales Premium, Dynamics 365 Sales Enterprise, or Dynamics 365 Sales Professional More information: Dynamics 365 Sales pricing |
| Security roles | Any primary sales role, such as salesperson or sales manager More information: Primary sales roles |
Reopen a lead
- On the list of leads, select the down arrow, and then select the Closed Leads view.
- Select the lead you want to reopen, and then select Reactivate Lead.
Can't find the options in your app?
There are three possibilities:
- You don't have the necessary license or role.
- Your administrator hasn't turned on the feature.
- Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.
See also
Create or edit a lead
What if you're no longer working a lead?
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for