Enable or disable PDF file generation from sales records

Enable your users to create and share professional-looking PDF files of the sales entity records with customers.

License and role requirements

Requirement type You must have
License Dynamics 365 Sales Premium, Dynamics 365 Sales Enterprise, or Dynamics 365 Sales Professional
More information: Dynamics 365 Sales pricing
Security roles System Administrator
More information: Predefined security roles for Sales

Enable or disable PDF generation

The PDF generation capability allows users to generate PDF files directly from Dynamics 365 records. The capability to create PDF files is supported for the following entities: Accounts, Contacts, Leads, Opportunities, Quotes, Orders, and Invoices, on both web and mobile apps. You can select the entities on which you want to enable PDF generation.

Depending on the Dynamics 365 Sales license you have, select one of the following tabs for specific information:


With the 2020 release wave 2, the PDF generation capability is enhanced to support all custom entities. The PDF enhancements are limited to the web experience and aren't available in the mobile app. If you haven't opted in, or you're using Sales Hub on the mobile app, you'll see the old experience.

To enable or disable PDF generation:

  1. In lower-left corner of the screen, select Change area Icon to change the work area. and then select App Settings.

  2. In the site map, select Overview and search for Convert to PDF in the search box. Alternatively, you can select Organization tools > Productivity tools and then select Convert to PDF.

  3. On the Convert to PDF page, select the entities for which you want to enable the PDF generation capability.

    Screenshot of the Convert to PDF page

    1. To see only the entities on which PDF generation is currently enabled, turn on the Show only enabled entities toggle.
    2. To filter the list of entities and find a specific entity on which you want to enable PDF generation, use the Filter by entity name field. For example, to enable PDF generation on the Opportunity entity, enter opp and you'll see the entity name list filtered to show the entity names starting with opp.
  4. Select Save.
    PDF generation is enabled for the selected entities.

  5. Review the out-of-the-box templates and create new templates as per your requirement. For more information, see Create and manage Word templates.


    You can't create a PDF file for an entity record if there's no template available for that entity.

After you enable PDF generation, sellers will be able to generate a PDF, download it to their local computer, save it to Dynamics 365 as Notes or save it to SharePoint.


  • The Save to SharePoint button is available to users when SharePoint integration is enabled for your organization and the Document management check box is selected on the entity page. If they don't see the button, make sure that SharePoint integration and document management are enabled. For more information about the Document Management check box, see Enable or disable entity options.
  • The Save to Dynamics button is available to users when Notes is enabled for the primary entity. If they don't see the button, make sure the Notes (includes Attachment) check box is selected on the entity page in the Customization area. By default, notes are enabled on all out-of-the-box entities. For more information about the Notes check box, see Entity options that can only be enabled.

Can't find the options in your app?

There are three possibilities:

  • You don't have the necessary license or role.
  • Your administrator hasn't turned on the feature.
  • Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.

See also

Create PDF files from sales records