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Learn moreUse the Sales Hub app to access Dynamics 365 Sales features
Sales Hub is a free app from Microsoft that's preinstalled. It comes with several core and premium features to help you quickly get started with Dynamics 365 Sales. From the Sales Hub app, you can access Sales Premium features—such as sales accelerator, conversation intelligence, and predictive scoring—even if you have a Sales Enterprise license. Premium features are subject to monthly capacity limits for Sales Enterprise customers. For more information, go to Digital selling capabilities in Sales Enterprise.
We recommend that you use the Sales Hub app unless your organization follows unique sales practices that warrant a custom app. For a comparison, refer to Sales Hub app versus custom app.
Visit the Apps page on office.com, select Business Apps, and then select Sales Hub.
If you don't see the app, contact your administrator to grant you access. For more information, refer to Grant or revoke access to the Sales Hub app.
To use the app on mobile devices, go to Use the Dynamics 365 Sales mobile app.
The Sales Hub app has a modern interface that's designed to simplify your day-to-day sales activities. All the information you need is in one place, so you can focus on the activities that need your attention.
Sales Hub is based on the Unified Interface framework, which offers the following benefits:
A modern, seamless, and intuitive user interface
An adaptive UI that renders content according to the device it runs on
An accessible UI
A built-in mobile app that lets you complete tasks on the go
Sales Hub is a Microsoft first-party app that's designed for ideal seller experiences. Use the Sales Hub app to:
Harness the power of data and intelligence to forecast, compare annual projections, and measure performance using predictive scoring
Collaborate using Teams in Dynamics 365 to accelerate your pipeline while managers track team performance and provide coaching to increase customer satisfaction
Access standard (and premium, if licensed) sales features almost instantly
Access preview features with minimal setup
Access premium features with a limited monthly capacity (Sales Enterprise users only)
Customize the app and configure features as required
Use the Microsoft documentation to train your sales organization, too. The documentation is based on the Sales Hub app, so there's no need to create custom documentation.
The Sales Hub app can coexist with any custom sales apps that you might have in your organization. Learn the benefits of using the Sales Hub app versus custom apps.
Additional resources
Training
Learning path
Enhance Dynamics 365 Sales with tools and apps - Training
Tools like Microsoft 365 apps, embedded intelligence features, and the Dynamics 365 Sales mobile app empower your salespeople to use Dynamics 365 Sales to its fullest potential. This learning path covers the additional tools and applications that allow your sales team to create cohesive customer experiences, even on the go.
Certification
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate - Certifications
As a Microsoft Dynamics 365 customer experience analyst, you’re responsible for configuring, customizing, and expanding the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company's sales process.