Languages supported for conversation intelligence

Conversation intelligence generates various insights from call transcripts, including action items, brands, keywords, sentiments, and questions. These insights are available in multiple languages, either natively or through translation. When a language has native support, the transcript is analyzed and insights are generated in that language. For languages with non-native support, the transcript is first translated to English and then insights are generated in English.

In the following table, Y indicates native support and N indicates non-native support.

Language	Transcription	Tracked keywords and competitors	General Keywords mentions	People, prices, and times mentions	Brands mentions	Automated note suggestions and action items	Voicemail, reschedule requests, unwanted calls detection	Segmentation topics	Sentiment analysis	Sellers and customers' Question detection
English	Y	Y	Y	Y	Y	Y	Y	Y	Y	Y
English (UK)	Y	Y	Y	Y	Y	Y	Y	Y	Y	Y
French	Y	Y	Y	Y	N	N	N	N	Y	N
French (Canadian)	Y	Y	Y	Y	N	N	N	N	Y	N
German	Y	Y	Y	Y	N	N	N	N	N	N
Spanish	Y	Y	Y	Y	N	N	N	N	N	N
Spanish (Mexico)	Y	Y	Y	Y	N	N	N	N	N	N
Chinese	Y	Y	Y	N	N	N	N	N	N	N
Dutch	Y	Y	Y	N	N	N	N	N	N	N
Italian	Y	Y	Y	N	N	N	N	N	N	N
Japanese	Y	Y	Y	N	N	N	N	N	N	N
Portuguese	Y	Y	Y	N	N	N	N	N	N	N
Portuguese (Brazil)	Y	N	N	N	N	N	N	N	N	N
Hebrew	Y	Y	Y	N	N	N	N	N	N	N
Danish	Y	Y	N	N	N	N	N	N	N	N
Swedish	Y	Y	N	N	N	N	N	N	N	N
Finnish	Y	Y	N	N	N	N	N	N	N	N
Norwegian	Y	Y	N	N	N	N	N	N	N	N
Arabic	Y	N	Y	N	N	N	N	N	N	N

All of the above insights are available in the Call summary page. For more information, see View and understand call summary page in the Sales Hub app.