Licenses and storage FAQs
This article answers frequently asked questions about licenses and storage in Dynamics 365 Sales, Sales premium, and Sales professional.
How do I ensure that my organization is compliant with the Dynamics 365 licensing terms and conditions?
Review the Licensing guide to ensure that you have the appropriate licenses for all the Dynamics 365 features and functionalities that you're using.
What's the difference between Sales Premium and Sales Insights?
Sales Premium, like Sales Enterprise, is a type of license. Sales Insights is an add-in for Dynamics 365 Sales. Sales Premium includes all Sales Enterprise capabilities and premium Sales Insights capabilities. Sales Enterprise includes basic Sales Insights capabilities. For a detailed comparison of the capabilities in each license, go to the Compare Dynamics 365 Sales plans section on the Pricing page.
Where can I find the comparison chart for Dynamics 365 Sales licenses?
The following license options are available for Dynamics 365 Sales:
- Sales Premium
- Sales Enterprise
- Sales Professional
For a detailed comparison of the capabilities available with each license, go to the Compare Dynamics 365 Sales plans section on the Pricing page.
How can I assign licenses to users?
To assign licenses to users, see Assign licenses to users.
Can I use the Sales Hub app with the Sales Professional license?
No, the Sales Hub app is for the Sales Enterprise and Sales Premium customers only. Though this app may be visible in Sales Professional environments, the users aren't entitled to use it. Sales Professional users are entitled to use the Sales Professional app only.
After I installed Sales Insights, I see a spike in the data usage. How much storage data does Sales Insights need?
When you install Sales Insights, corresponding analytics tables are created for contacts, opportunities, leads, accounts, and activityparty tables. The storage requirement for these analytics tables is directly proportional to the amount of data in Dataverse. The tables are stored as files in the managed data lake and will be counted against your total file storage quota. For more information, see New Microsoft Dataverse storage capacity.
Can I add extra storage capacity to users with Sales Professional license?
No. You can't add extra storage capacity to users with Sales Professional license.
Where is my organization's data stored?
The following table shows where your data is stored, depending on the region where your organization is hosted.
| Region | Primary Azure datacenter location | Secondary Azure datacenter location |
|---|---|---|
| Asia Pacific (APJ) | South East Asia (Singapore) | East Asia (Hong Kong SAR) |
| Canada (CAN) | Canada Central (Toronto) | Canada East (Quebec City) |
| Europe, the Middle East, and Africa (EMEA) | West Europe (Netherlands) | North Europe (Ireland) |
| France (FRA) | France Central (Paris) | -- |
| Great Britain (GBR) | UK South (London) | UK West (Cardiff) |
| India (IND) | Central India (Pune) | South India (Chennai) |
| Japan (JPN) | Japan East (Tokyo, Saitama) | Japan West (Osaka) |
| North America (NAM) | East US (Virginia) | West US 2 (Washington) |
| Oceania (OCE) | Australia East (New South Wales) | Australia Southeast (Victoria) |
| South America (SAM) | Brazil South | Brazil Southeast |
| Switzerland (CHE) | Switzerland North | Switzerland West |
More information: Azure Regional Pairs
Which users can push data from Dynamics 365 Sales to Dataverse?
The Dynamics 365 Sales data is pushed to Dataverse to generate insights such as, predictive scoring, relationship analytics, who knows whom, and predictive forecasting. A set of predefined system and application users are used to push data from Dynamics 365 Sales to Dataverse. For more information, see System and application users.
What happens to my organization data if I switch from Sales Professional to Sales Enterprise or vice versa?
Your organization data is preserved when you switch from Sales Professional to Sales Enterprise or vice versa.
More information: Move from Dynamics 365 Sales Professional to Dynamics 365 Sales Enterprise and Move from Dynamics 365 Sales Enterprise edition to Dynamics 365 Sales Professional
What happens to my organization data if my Sales Professional license expires?
The environment is disabled, users will not be able to access it, and the data will be deleted after 30 days. However, if there are any Dynamics 365 Sales related license available in the tenant, the data will be preserved.
Why are my entities updated by some application users?
System and application users update certain entities with insights about the records. For example, lead and opportunity entities are updated by the application users to add predictive scores. Similarly, contact, opportunity, lead, and account entities are updated with relationship KPIs and analytics. More information: Which users can push data from Dynamics 365 Sales to Dataverse?
Where can I find the Sales Professional and Sales Insights documentation?
We've merged the documentation for Sales Enterprise, Sales Professional, and Sales Insights into this unified Sales documentation. The license and role requirements section at the top of every article indicates whether the content applies to the license you have. Any bookmarks you have should automatically redirect to the corresponding pages in the new unified documentation.
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for