View and understand the org charts

Article
03/08/2024

The org chart is accessible from accounts and contacts. To view the org chart for an account or a contact, select Open org chart in the command bar. If an organizational chart exists for the selected record, it's displayed. If not, you can create one.

Note

Org charts that were previously created using the legacy org chart feature are automatically upgraded to the new org chart format.
Org charts are available only for accounts and contacts.

The following image is an example of an org chart:

Adjust the view of the org chart by zooming in and out to display more or fewer levels of the organizational structure within the available screen space. You can also move the org chart around to focus on a specific area. Use the Zoom in, Zoom out, and Reset zoom options in the org chart to adjust the view. The current zoom selection will be remembered and applied the next time you open the org chart.

The contact card in the org chart provides high-level information about individuals in the org, such as the relationship health, a label, and contact details. Select a contact and the card is highlighted in the org chart.
The following image is an example of a contact card in an org chart:

Contact cards include the following information:

A label such as "Decision maker" or "Influencer" helps you to visualize the individual's role in the organizational structure, so that you can make an informed decision about whom to approach. A contact can also be marked as the primary contact in the org chart.
A colored circle around the contact photo or initials indicates the contact's relationship health. To view the relationship health state and trend, hover over the circle. You can also open the Contact Details pane to see the relationship health.

Note

To view relationship health, your administrator must turn on relationship analytics.

View contact details

The Contact Details pane provides more information about individuals in an organization, such as their email address, job title, the name of their manager, the names of any direct reports, and their relationship health. When your organization turns on LinkedIn Sales Navigator for you, you also see LinkedIn tools like Sales Navigator and InMail. You can also add notes about the contact for future reference.

To open the Contact Details pane, double-click a contact card.

LinkedIn tools

If you have a Sales Navigator license, contacts' LinkedIn profiles are always just a few clicks away.

To sign in to the service and open the LinkedIn Sales Navigator widget, select Sales Navigator. Here you can match the contact and view their LinkedIn profile.

To send an email to the contact, select InMail.

Contact changes organization in LinkedIn

When a contact leaves the organization and updates their LinkedIn profile, the org chart puts a red border around the contact card and displays a notification to verify the contact's details.

On the notification, select Verify details.
On the Verify Contact Details pane, review the details and update the contact information as required.
- If the contact has moved to a new organization, update the account information in the Update Company info in your contacts section and select Update Contact.
- If the contact is still with the current organization, select Ignore Update.

A red border around a contact card indicates the contact's organization has changed and needs your review.

Add notes

Add notes to keep and share important information or tasks related to the contact. Notes are available in the Contact Details pane and on the contact's timeline.

In the Seller notes section, select Create a note.
In the note editor, enter a title and the content of your note.
Select Save.

The note is added to the contact with information about the author and the time it was created.

Can't find the options in your app?

There are three possibilities:

You don't have the necessary license or role.
Your administrator hasn't turned on the feature.
Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.