Dispatch work order

You can schedule one work order or work order jobs to one worker using the Dispatch functionality.

  1. Click Asset management > Work orders > All Work orders or Active work orders.

  2. Select the work order in the list.

  3. On the General tab, click Dispatch.

  4. In the Schedule work order dialog, select the worker in the Worker field.

  5. In the Schedule hours field, you can insert expected work hours in case expected work hours differ from forecast hours.

  6. In the Scheduled start field, you can edit start date and time, if required.

  7. If the scheduling process should observe capacity limitations regarding resources already scheduled on other jobs, make sure that the Asset, Tool, and Worker toggle buttons are set to Yes. If you want to see detailed information about the scheduling process, select Yes on the Verbose toggle button. This means detailed information about the calculated scores on the work order is shown in the Action center.

  8. Select Yes on the Ignore schedule toggle button to ignore closed days in the calendar (applies to asset, worker, and tools). Select Yes on the Ignore scheduled execution toggle button to ignore limitations that may have been selected on the work order regarding scheduling.

    For information on the setup of scheduled execution, see the Scheduled execution section.

  9. Click OK. The work order lifecycle state is automatically updated to the Scheduled lifecycle state specified Asset management > Setup > Work orders > Lifecycle models.

The figure below shows an example of dispatch selections in the Schedule work order dialog.

Figure 1.

[!NOTE] If you want to delete the schedule on a work order, select the work order in All work orders, and then click Delete schedule on the General tab. Remember to manually update the work order lifecycle state if you delete the schedule.