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A return order is a type of sales order that is marked as a returned order. Therefore, the All sales orders list page is used to generate invoices for return orders instead of the Return orders form. This functionality supports the business processes of organizations that choose to have return orders and sales orders invoiced at the same time and by the same person.
Because the invoice for a returned item is for a negative amount, it is called a credit note.
When you set up the invoice update for batch processing, the sales order of type Returned order must have a return line status of Received, which indicates that the order's packing slip has been updated.
Post an invoice for a return order
Go to Accounts receivable > Orders > All sales orders.
Select a sales order for which Returned order is displayed in the Order type field.
On the Action Pane, on the Invoice tab, in the Generate group, select Invoice.
On the Parameters tab, select the Posting check box.
Review information in the form and make any changes that are needed.
Select OK. The credit note is posted.