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You can set up disposition codes to specify how to process an item returned by a customer. For example, create a disposition code named Repair and return to indicate that the returned item should be repaired and then returned to the customer. For more examples of disposition codes that are typically used for items returned by customers, see Specify how to dispose of returned items.
You can also set up a reason code to help explain why an item was returned. For more information about reason codes, see Set up return reason codes.
To set up a disposition code, follow these steps.
- Go to Sales and marketing > Setup > Sales orders > Returns > Disposition codes.
- Select New to create a new disposition code.
- Enter a unique, descriptive name, select an action, and enter a description for the disposition code.
- If you want to associate any customer charges with this disposition code, select the Charges button to open the Set up charges form.
- If you want to define any external codes to match with the company's own disposition codes, select the External codes button to open the External codes form.