Public Preview: Categories and operations

Important

This topic is pre-release documentation and is subject to change.

The categories under which the operations you perform are classified. The following are the list of categories and operations:

Categories

• CRM Entity Navigate
• Browser Navigation
• Invoke CTI - CRM Entity Navigation
• Invoke CTI - Browser Navigation
• Miscellaneous Actions
• New Session
• Session Close
• Application Close
• Call Script Actions
• Unified Service Desk Start Boot
• Session Switch
• Boot Change Credentials Wait
• Boot Server Connection
• Boot Load Configurations
• Boot Load Desktop
• Boot Global Manager DesktopReady Event Timer
• Boot Login Form Connect
• Boot Login Form User Wait Time
• Load Web Client KM Control
• Load Unified Interface KM Control

Operations

• Unified Interface KM Hosted Control
• Web Client KM Hosted Control
• Login and Server Connection Time
• Boot Login Form Connection
• Global Manager
• Load Desktop
• Load Configuration
• Boot Server Connection
• Change Credentials Wait Time
• Switch Session
• Unified Service Desk Boot {BootType}
• Unified Service Desk Launch Boot
• Execute Answer {AnswerName}
• Execute Task {TaskName}
• Close Application {ApplicationName }
• Close Session
• New Session
• Create New Session
• Load Application {ApplicationName}
• Load Entity {CRMEntityName}
• Miscellaneous Actions
• Find {ApplicationName}
• Load Entity {CRMEntityName}
• Load CRM Page {ActionData.LogicalName}
• Load CRM Page {ActionData.LogicalName}
• Load CTI {ApplicationName}
• Load CTI {ApplicationName}
• Load CRM Application {ApplicationName}
• Load Browser Application {ApplicationName}

See also

Overview of Unified Service Desk Performance Analyzer

Download Unified Service Desk Performance Analyzer

Generate (collect) performance data log

Generate performance report

Overview of performance report user interface

View, read, and compare performance report