New Environment sample application package

Unified Service Desk is a desktop application that helps your customer service agents provide phone, email, and chat support to your customers. Unified Service Desk provides a configurable framework to quickly build an Agent Desktop application that’s integrated with Microsoft Dataverse. With Unified Service Desk, you can quickly make a customized Agent Desktop application by using the User Interface Integration (UII) framework.

You can use this package in Dataverse organizations that don't already have a Unified Service Desk solution installed and need a basic starter solution, so that customizers and developers can add their own customizations and data.

Unified Service Desk New Environment sample application package installs the following components:

• User Interface Integration Solution

• Unified Service Desk Solution

• Customizations for the Dataverse Unified Interface package

Note

This sample package includes the minimum required configuration data and may not be suitable for demonstration purposes without further configuration.

See also

Unified Service Desk Overview