Create collection letters


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Before you create a collection letter, you must create a collection letter sequence and attach it to a customer's posting profile. For more information about collection letter sequences, see Set up a collection letter sequence.

Attach a collection letter sequence to a customer's posting profile

  1. Click Accounts receivable > Setup > Customer posting profiles.

  2. Select a posting profile that is used for customers.

  3. On the Table restrictions FastTab, select the Collection letter check box.

  4. On the Setup FastTab, select a collection letter sequence for the account type that this customer belongs to.

Create a collection letter

  1. Click Accounts receivable > Periodic > Collections > New collection letters.

  2. In the Parameters field group, define the kind of transaction to create collection letter proposal lines for. You can also indicate the type and date of the collection letter, and whether to include all customer accounts in the periodic job, each with their own specific posting profiles, or include only customer accounts that have a particular posting profile.

    When you click OK, lines that are proposals for collection letters are automatically created in the Print/post collection letters form.

  3. Click Accounts receivable > Periodic > Collections > Print/post collection letters.

  4. Edit the proposal lines in this form, and then cancel, print, or post the proposal lines, as appropriate.


    Use the Collection letter journal form to view created, canceled, and posted collection letters. (Click Accounts receivable > Inquiries > Collections > Collection letter journal.)

    (DNK) To print a collection letter together with a payment slip format, such as None, FIK 751, or FIK 752, use the Collection letter note report form. (Click Accounts receivable > Reports > External > Collection letter note.)

See also

Set up a collection letter sequence

Control posting and printing of collection letters

(DNK) Set up a payment slip format for customers