(USA) About Sites Services


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Organizations can use Sites Services for Microsoft Dynamics ERP to easily build web sites that extend their business processes to the Internet and integrate smoothly with Microsoft Dynamics AX, often with no need for IT support. Before you can use Sites Services, you need to sign up for an account. In many organizations, the IT department or a partner sets up, customizes, and maintains Sites Services.


This topic includes information about features that were added or changed for Microsoft Dynamics AX 2012 R2. This information also applies to AX 2012 R3. See the section later in this topic.

Microsoft Dynamics AX includes four Sites Services solutions:

  • Online case request – Customer support representatives can accept feedback and questions for case management.

  • Human resources recruitment – Human resources staff can display ads for job openings online and receive applications from candidates.

  • Request for quotation – A purchasing agent can post purchasing needs online and vendors can review them and respond with quotations.

  • Unsolicited vendor registration – The purchasing department can accept unsolicited vendor registrations.

You can also create your own Internet-based solutions. Following are some examples:

  • Marketing - Create a marketing campaign that collects and tracks sales leads.

  • Customer service - Publish customer service information and collect customer feedback.

  • Product registration - Provide a convenient site for customers for product registration.

New or changed for Microsoft Dynamics AX 2012 R2

Microsoft Dynamics AX includes a new Sites Services solution, Advertise retail promotions on Facebook or Twitter, that you can use to publish Retail discounts on Facebook and Twitter.

See also

(USA) Set up and maintain a Sites Services account

(USA) Create a Sites Services solution

(USA) About Commerce Services