Enable Voice Mail Preview for users in Exchange Server

Applies to: Exchange Server 2013, Exchange Server 2016

You can enable the Voice Mail Preview feature for users associated with a Unified Messaging (UM) mailbox policy if it has been disabled. Enabling this setting allows users to receive the text of a voice mail message in the message body of an email or text message. The default setting is enabled.

For additional management tasks related to UM mailbox policies, see UM mailbox policy procedures.

What do you need to know before you begin?

• Estimated time to complete: Less than 1 minute.

• You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging permissions topic.

• Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

• Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

• For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts for the Exchange admin center in Exchange 2013.

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server.

Use the EAC to enable Voice Mail Preview

1. In the EAC, navigate to Unified Messaging > UM dial plans, select the UM dial plan you want to change, and then click Edit .

2. On the UM Dial Plan page, under UM Mailbox Policies, select the UM mailbox policy you want to manage, and then click Edit .

3. On the UM Mailbox Policy page > General, select the check box next to Allow voice mail preview.

4. Click Save.

Use the Shell to enable Voice Mail Preview

This example allows users who are associated with the UM mailbox policy MyUMMailboxPolicy to use the Voice Mail Preview feature.

Set-UMMailboxPolicy -identity MyUMMailboxPolicy - AllowVoiceMailPreview $true