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Cisco Unity duplicate voicemails appear if VoiceMessages search folder uses content indexing

  • Applies to: MSfC O365-Exchange Online

Original KB number:   4486630

Symptoms

Assume that your mailbox is hosted in Microsoft Exchange Online. If the VoiceMessages search folder is configured to use content indexing, you may receive duplicate voice messages from Cisco Unity.

Resolution

Microsoft implemented a fix to prevent this issue. However, if an existing mailbox is still affected, you can connect to Exchange Online PowerShell to run a move request on the mailbox and resolve this issue. To do this, follow these steps:

  1. Connect to Exchange Online PowerShell.

  2. Run the following cmdlet:

    New-MoveRequest -Identity <MailboxOrMailUserIdParameter>

    The following example uses a user alias of tony in the Contoso domain:

    New-MoveRequest -Identitytony@contoso.com