Windows Mail app not blocked despite ActiveSync organization settings

• Applies to:

  Exchange Online

Symptoms

The Exchange ActiveSync settings for your organization are set to block access to all devices. However, you can still access mailboxes by using the Windows Mail app. This occurs even though the mobile device details indicate that mailbox connections that are made by using Windows Mail will be blocked.

Use the following methods to verify that Exchange ActiveSync is configured correctly.

• To check your organization's ActiveSync settings:

  Get-ActiveSyncOrganizationSettings | ft DefaultAccessLevel

  If ActiveSync is set to block devices, this command returns the following output:

  DefaultAccessLevel : Block

• To check devices that are configured to sync with a specific mailbox:

  Get-MobileDeviceStatistics -Mailbox <MailboxID> | fl DeviceUserAgent,DeviceType,deviceos,deviceaccessstate

  This command returns the following output:

  DeviceType        : UniversalOutlook
  DeviceOS          : WINDOWS
  DeviceAccessState : Unknown
  

• To check devices that are associated with a specific mailbox:

  Get-MobileDevice -Mailbox <MailboxID> | fl DeviceUserAgent,DeviceType,deviceos,deviceaccessstate

  This command returns the following output:

  DeviceUserAgent   : microsoft.windowscommunicationsapps
  DeviceType        : UniversalOutlook
  DeviceOS          : WINDOWS
  DeviceAccessState : Blocked
  

Cause

The Windows Mail app uses a native Microsoft sync technology that isn't blocked by ActiveSync device access rules. Your organization's ActiveSync settings and device access rules are used to manage Microsoft Outlook for mobile and ActiveSync connections only.

Resolution

To block the Windows Mail app from accessing mailboxes, use Client Access Rules or the UniversalOutlookEnabled parameter of the Set-CASMailbox cmdlet.