Error occurs in EMS, EAC, ECP, OWA, or Outlook on the web in Exchange Server 2013 or Exchange Server 2016

• Applies to:

  Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition, Exchange Server 2013 Standard Edition, Exchange Server 2013 Enterprise

Original KB number:  2898571

Symptoms

You may experience one or more of the following issues in Microsoft Exchange Server 2013 or Exchange Server 2016:

• When you try to start the Exchange Management Shell (EMS), you receive an error message like this:

  VERBOSE: Connecting to Cas1.Fabrikam.com.
  New-PSSession : [cas1.fabrikam.com] Connecting to remote server cas1.fabrikam.com failed with the following error
  message : [Server=CAS1,RequestId=1694d4e1-3f45-4ff3-bfca-7ded20aaa838,TimeStamp=10/4/2013 2:15:34 PM] Access is
  denied.
  
  For more information, see the about_Remote_Troubleshooting Help topic.
  At line:1 char:1
  + New-PSSession -ConnectionURI "$connectionUri" -ConfigurationName Microsoft.Excha ...
  + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      + CategoryInfo          : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [New-PSSession], PSRemotin
     gTransportException
      + FullyQualifiedErrorId : -2144108477,PSSessionOpenFailed
  

• When you try to sign in to Exchange Admin Center (EAC) or Exchange Control Panel (ECP), you receive an error message like this:

  

  Additionally, the following event is logged in the Application log:

  Log Name:      Application
  Source:        MSExchange Control Panel
  Event ID:      4
  Task Category: General
  Level:         Error
  Keywords:      Classic
  User:          N/A
  Computer:      MBX1.Fabrikam.com
  Description:
  Current user: 'FAB\CAS1$'
  Request for URL 'https://mbx1.fabrikam.com:444/ecp/default.aspx(https://cas1.fabrikam.com/ecp/)' failed with the following error:
  Microsoft.Exchange.Configuration.Authorization.CmdletAccessDeniedException: The user "Fabrikam.com/Computers/CAS1" isn't assigned to any management roles.
  

• When users try to sign in to Outlook Web App (OWA) or Outlook on the web, they receive an error message like this:

  

Cause

These issues occur if the "deny" permission is effective on the ms-Exch-EPI-Token-Serialization user right on a computer object that has an Exchange Server 2013 or Exchange Server 2016 role assigned.

Note

Typically, this issue occurs if a computer object is added to a group that's denied the ms-Exch-EPI-Token-Serialization user right. By default, the following groups are denied the ms-Exch-EPI-Token-Serialization user right:

• Domain Admins
• Schema Admins
• Enterprise Admins
• Organization Management

Resolution

To resolve this issue, remove the computer object from the restricted group.

Note

To resolve this issue, you may have to restart the computer that has the Exchange Server role assigned.

More information

To determine the group memberships for the computer that's running Exchange Server 2013 or Exchange Server 2016, open a command prompt, type the following command, and then press Enter:

gpresult /scope computer /r

In this example, the computer that's running Exchange Server 2013 has the following default group memberships:

In the following example, the computer was added to the "Exchange Trusted Subsystem" group. The "Exchange Trusted Subsystem" group was then added to the "Domain Admins" group:

To view all the users and groups that are denied permissions on the Exchange computer object, run the following cmdlet:

Get-ADPermission -Identity <ExchangeComputerObject> | where {($_.ExtendedRights -like "ms-Exch-EPI-Token-Serialization") -and ($_.Deny -like "True")} | ft -autosize User,ExtendedRights