TransientException when moving mailboxes from Exchange Online to Exchange Server 2010 in on-premises

  • Article
  • Applies to:
    Exchange Online, Exchange Server 2010

Original KB number:   3063045

Symptoms

When you try to offboard or move mailboxes from Microsoft Exchange Online to Microsoft Exchange Server 2010 in the on-premises environment, the move operation doesn't progress past a certain percentage. For example, the operation appears to stop at 10 percent, and eventually fails.

When you run the Get-MoveRequestStatistics cmdlet together with the -IncludeReport parameter to obtain the move report, you may see the following TransientException errors:

Timestamp: <Date><Time>
FailureType: RestartMoveCorruptSyncStateTransientException
FailureCode: -2146233088
MapiLowLevelError: 0
FailureSide:
FailureSideInt: 0
ExceptionTypes: {Exchange, Transient, MRS, MRSTransient}
ExceptionTypesInt: {1, 2, 10, 11}
Message: Restarting the move because checkpoint data doesn't exist or is invalid in '<DomainName>.onmicrosoft.com\xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx (Primary)'.

Timestamp: <Date><Time>
FailureType: CommunicationErrorTransientException
FailureCode: -2146233088
MapiLowLevelError: 0
FailureSide: Target
FailureSideInt: 2
ExceptionTypes: {Exchange, Transient}
ExceptionTypesInt: {1, 2}
Message: The call to 'https://hybrid.<DomainName>.com/EWS/mrsproxy.svc \<ServerName>.\<DomainName>.com (14.3.224.1 caps:05FFFF)' failed. Error details: The server was unable to process the request due to an internal error.

Additionally, you may see the following error in the move report:

Flags: Recursive, FailOnForeignEID--------Search folder: '/Finder/Search Folder1', entryId [len=46, data=000000003C6CB08C6F36E04A9861917047605CC001006A88A52868A7A64E94CDB47ADBE5296E00006564271D0000], parentId [len=46, data=000000003C6CB08C6F36E04A9861917047605CC00100D439EA6B5AE3BB4FA439F2C8AED5465600000034F8F40000]

Cause

This issue can occur if the virtual folders in the Search Folders mailbox are corrupted.

Resolution

Reset Search Folders, and then restore the default views for the user's profile in Outlook. To do this, follow these steps:

  1. Reset Search Folders in Outlook. To do this, select Start, select Run, type outlook.exe /cleanfinders, and then press Enter.

    Note

    This action deletes the Search Folders mailbox from the information store.

  2. After the folders are updated, exit Outlook.

  3. Restore the default views in Outlook. To do this, select Start, select Run, type outlook.exe /cleanviews, and then press Enter.

    Note

    This action restores folder views to the default settings.

  4. After the folders are updated, exit Outlook.

More information

To obtain the move request report and confirm this issue, you can run the following command while connected to Exchange Online PowerShell:

$stats = Get-MoveRequestStatistics -identity [user@contoso.com](mailto:user@contoso.com) -IncludeReport
$stats.Report.Failures | select -last 2

In the report, you will usually find keywords with the term Search in the DataContext section of the error, such as IDestinationFolder.SetSearchCriteria, Search Folder etc. that will indicate that your issue is related to Search Folders / Finders.

To provide Microsoft Support with the move report for analysis, export it by using the following command:

Get-MoveRequestStatistics -identity [user@contoso.com](mailto:user@contoso.com) -IncludeReport -DiagnosticInfo showtimeslots | Export-CliXml <XML File Name and Path>

Still need help? Go to Microsoft Community or the Exchange TechNet Forums.