The "Sent" time stamp on email messages is incorrect in Outlook on the web

  • Applies to: Outlook on the web

Summary

This article describes an issue in which the Sent time stamp on email messages and meeting requests appears incorrect in Outlook on the web. The issue occurs when a mailbox is hosted on an Exchange Server in a region that observes daylight saving time (DST), while users are located in a region that doesn't. The article provides guidance for configuring server and client time zone settings to correct the displayed time.

Symptoms

The Sent time stamp on email messages may be incorrect when you sign in to Outlook on the web (formally known as Microsoft Outlook Web App or Outlook Web App) in a corporate messaging environment. Additionally, the time on meeting requests may also be incorrect.

Cause

This issue can occur if all the following conditions are true:

  • You are in a region that does not follow daylight saving time (DST).
  • The server that is running Microsoft Exchange Server where the mailbox is hosted is located in a region that follows DST.

Resolution

To work around this issue, set the time zone on the Exchange Server to a region that matches the Coordinated Universal Time (UTC) zone of the country/region where the server is located. Make sure that the UTC zone for that country/region doesn't follow DST.

Set Regional Settings in Outlook on the web

You may also have to set the time zone in Microsoft Outlook Web App or in Outlook Web App. To do this, follow these steps, as appropriate for your situation.

Microsoft Exchange Server 2013

  1. Log on to Microsoft Outlook Web App.
  2. Click Settings.
  3. Click Options.
  4. Click Settings.
  5. Click Regional.
  6. Under Current time zone, click the time zone that you want.

Microsoft Exchange Server 2010

  1. Log on to Microsoft Outlook Web App.
  2. Click Options, and then click See All Options.
  3. Click Settings.
  4. Click Regional.
  5. Under Current time zone, click the time zone that you want.

Microsoft Exchange Server 2007

  1. Log on to Microsoft Office Microsoft Outlook Web App.
  2. Click Options.
  3. Click Regional Settings.
  4. In the Current time zone box, click the time zone that you want.

More Information

This issue does not occur when you use Microsoft Outlook because Outlook uses the time zone information from the client operating system.

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