Close your account, cancel your subscription, end your trial

You or your admin have options to close your account, cancel your subscription, or end your trial. Each of these actions has a different set of procedures and considerations.

Most canceling, closing, and expiry is handled by an administrator. But there are some tasks that you can do as an end user. Being able to do these tasks yourself is possible if you signed up as an individual and your account or subscription isn't managed by your organization.

Cancel a Power BI license trial

If you signed up for a trial of a paid Power BI license, you can cancel that trial. Open your Account manager and select Cancel trial.

Screenshot of the Account drop down showing the Cancel trial option.

Cancel your license account

If you signed up for Power BI as an individual, and you don't want to use Power BI any longer, close your Power BI account. After you close your account, you can't sign in to Power BI. Also, as it states in the data retention policy in the Power BI Service Agreement, Power BI deletes any customer data you uploaded or created.

  1. In Power BI, select the gear icon in the upper right, then select Settings.

  2. On the General tab, select Close Account.

    Screenshot showing the Power BI settings menu. General and the close account menu options are highlighted.

  3. Select a reason for closing the account. You can also provide further information. Then select Close account.

  4. Confirm that you want to close your account.

    You should see a confirmation that Power BI closed your account. You can reopen your account from here if necessary.

If your organization signed you up for Power BI, contact your admin. Ask them to unassign the license from your account.

Screenshot of the close account message for Managed Users.

Cancel a Fabric capacity trial that you started

If you signed up for a Fabric trial capacity, you can cancel that trial. Open your Account manager and select Cancel trial.