HoloLens 2 Development Edition FAQ

General questions

What do I get with the HoloLens 2 Development Edition?

The HoloLens 2 Development Edition includes a HoloLens 2, $500 in Azure credits, a 3-month Unity Pro trial, and a 3-month Pixyz Plugin trial.

What is the difference between HoloLens 2 and HoloLens 2 Development Edition?

You can only use the HoloLens 2 Development Edition to build and test internal enterprise applications to be used with the HoloLens 2 (commercial edition) in a production setting. As part of purchasing the Development Edition, Microsoft may, in its sole discretion, provide you with certain entitlements identified during the checkout process. These entitlements include the right to redeem certain discount credits or trial access to certain Microsoft or third-party services or tools for a limited period. Learn more

Can any edition of HoloLens 2 be used to develop?

Yes. Any edition of HoloLens 2 can be used to develop apps.

How and will I receive my $500 in Azure credits, 3-month Unity Pro trial, and 3-month Pixyz Plugin trial?

Your discount credits or trial access is included with your HoloLens 2 Development Edition.

Can I "upgrade" my HoloLens 2 (device only) device to the HoloLens 2 Development Edition to get the trial credits?

No, we don't offer device transfer plans. There's no ability to transfer from any edition to any other edition.

What is Unity Pro?

Unity Pro is a real-time 3D platform for small/mid-sized studios/firms. It’s designed for teams with a mix of technical and nontechnical skills. Learn more

What is Pixyz Plugin?

The Pixyz Plugin reads and converts almost any format, optimizes and puts it in Unity, and stages it to provide ready-to-use assets for real-time applications. Learn more

Is financing for the HoloLens 2 Development Edition available?

Yes, financing for HoloLens 2 Development Edition is now available only in the United States.

Who do I contact with questions about my HoloLens 2 Development Edition entitlements?

With any questions related to entitlements, contact your sales specialist at 866-425-4709, Mon to Fri, 6AM to 6PM, PST.

Can my company buy multiple HoloLens 2 Development Edition devices?

This device is for developers building mixed reality solutions. We limit one purchase per customer transaction. If your company wants to buy multiple Development Edition devices, it will require separate transactions to purchase HoloLens 2 Development Edition devices on behalf of the company.

Can I show my HoloLens 2 Development Edition device to my customers?

Yes, this device is intended to be used for prototyping and testing mixed reality solutions.

Where can I buy the HoloLens 2 Development Edition?

HoloLens 2 Development Edition is sold exclusively on Microsoft Store.

Can I return my HoloLens 2 Development Edition?

All sales are final and there are no refunds available on HoloLens 2 Development Edition.

Does Developer Edition have different hardware requirements that differ from the HoloLens 2?

No, this device is the same from a hardware requirements perspective. The Development Edition is permitted to be deployed in the aiding of the development and/or testing of applications in a commercial setting.

How can I use Mixed Reality Toolkit – Unity for developing on my HoloLens 2 Development Edition?

MRTK-Unity is a Microsoft-driven project that provides a set of components and features, used to accelerate cross-platform MR app development in Unity. Learn more

How can I use Mixed Reality Toolkit – Unreal UXT for developing on my HoloLens 2 Development Edition?

MRTK-Unreal is the first UX Tools component to be released and is currently only supported on HoloLens 2. The component plugin includes code, blueprints, and example assets of common UX features for input simulation, hand interaction actors, press-able button components, manipulator components and follow behavior components. Learn more

Are OS releases for the HoloLens 2 Development Edition the same as HoloLens 2?

Yes.

Can I run released (sideload or store) applications on my HoloLens 2 Development Edition device?

If you're abiding by the HoloLens 2 Development Edition terms and conditions, yes, you can run any released application on the Developer Edition. We don't limit the use of sideloaded or stored applications for this SKU.

Where can I learn more about the HoloLens 2 Development Edition?

Visit the HoloLens 2 Development Edition documentation page. Learn more

Where can I learn more about developing Mixed Reality solutions?

Visit the Introduction to Mixed Reality development documentation. Learn more

Where can I learn more about designing Mixed Reality solutions?

Visit the Introduction to Mixed Reality design documentation. Learn more

Where can I get support for HoloLens Developer Edition?

Get support here.

Unity

What is included with my Unity trial?

A three-calendar month Unity Pro trial enables access to Unity's complete solution for professionals to create, operate, and monetize. The related Unity Pro trial has no deadline to redeem.

This offering is for new users and doesn't apply to established Unity Pro subscriptions. Unity Pro trial may be subject to more terms that will be made available at redemption. Review applicable terms & conditions and privacy policy.

How can I redeem my Unity Pro trial?

Directions to redeem

  1. Visit id.unity.com
  2. Sign in with your Unity ID or create an account
  3. Select 'Redeem a product code'
  4. Enter product code, and select 'Redeem a product code'

Visit HoloLens 2 Development Edition documentation to Learn more

Can I build applications with versions of Unity other than PRO license?

Yes, you can build applications with all compatible versions of Unity.

How do I contact Unity support?

To get help with any questions about your Unity ID, account, organization(s), and subscription(s), visit support.unity3d.com.

Pixyz

What is included with my Pixyz Plugin trial?

A three-calendar month Pixyz Plugin trial that enables access to Pixyz to create ready-to-use assets with perfect tessellated meshes, limited polygon count, and automatic UV. The related Pixyz plugin trial has no deadline to redeem.

This offering is for new users and doesn't stack on to established Pixyz subscriptions. Pixyz plugin may be subject to more terms that will be made at redemption. Review applicable terms & conditions and privacy policy.

How can I redeem my Pixyz Plugin trial?

Directions to redeem

  1. Visit id.unity.com
  2. Sign in with your Pixyz or create an account
  3. Click 'Redeem a product code'
  4. Enter product code, and click 'Redeem a product code'

Visit HoloLens 2 Development Edition documentation to Learn more

How do I contact Pixyz support?

To get help with any questions about your Unity ID, account, organization(s) and subscription(s), visit support.unity3d.com

For Pixyz-specific support (after redeeming your trial), visit Pixyz-software.com/support

Azure

How can I redeem my $500 Azure credit?

To redeem your $500 Azure credits, redeem your Azure Pass promo code and activate your subscription. Learn more

Review the Azure Pass subscription agreement and offer details.

When does my $500 Azure credit expire?

Your $500 Azure credit will expire 90 days after activating your Azure key code.

What can I do with my Azure credits?

With your Azure credits, you can begin building with Microsoft's ever-expanding set of cloud services. The Azure credits included with the HoloLens 2 Development Edition are to enable customers to get quickly get started building and testing mixed reality applications on Azure. For complete details of building on Azure, visit Azure resources

Where can I learn more about Azure mixed reality services?

Microsoft offers a set of mixed reality services to enable developers to build and test mixed reality solutions. Learn more