Edit

Share via

Additional Help with Events and Errors

  • Article

We provide troubleshooting information about specific product event and error messages. For Windows operating systems, you can access event message documentation by using the link inside the property window of an event.

The information provided on the Web site includes:

  • The text of the event or error message, so you can confirm you have located the correct message

  • A detailed explanation of what caused the event or error

  • Recommended actions, if any, for you to take to correct the problem.

    For Windows operating systems, you can also access additional information about an event by using the Event Viewer or additional information about an error directly from the Microsoft Web site.

To access additional information about events through the Windows Event Viewer

  1. Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.

  2. Expand the Event Viewer (Local) folder. You should see at least three logs: Application, Security, and System.

  3. Click the Application log to view its list of events.

  4. Double-click the event of interest.

  5. Under Description, check whether you can investigate further.

  6. In the Event Viewer dialog box, select Yes.

  7. When the results appear, select the message text that matches the message you received. Any relevant Knowledge Base articles are also available on the page.

To access additional information about events through the Windows Event Viewer

  1. Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.

  2. Expand the Event Viewer (Local) node.

  3. Click Application to view a list of events.

  4. Double-click an event.

  5. Under the Description text box, see if you can investigate further.

  6. In the Event Viewer dialog box, click Yes.

    Note

    To let your computer send information across the Internet, select Yes.

    Note

    The Help and Support Center dialog box typically displays the event ID event source, detailed explanation, and recommended actions.

The following table lists the event and error ID numbers that had additional information available on the Web at the time Host Integration Server was released. We recommend that you check the Web site for the additional messages that have been added since product release.