Empower the store associate

Transform your retail experience by connecting store associates across the organization with Teams in Microsoft 365 for frontline workers. Equip your workforce with solutions that increase customer satisfaction, while reducing the burden on your frontline so you can invest in your team's growth.

Real-time store communications and collaboration

Leverage modern tools for connecting your team. Bring in-store associates and management together to streamline operations with Microsoft Teams and Teams apps. Staff members can communicate and collaborate across multiple stores in a region, or with headquarters using the same tools and apps you use within your store.

More information: Microsoft 365 for frontline workers and Frontline team collaboration.

Retail workforce management

Digitize managerial tasks like store scheduling. Microsoft 365 for frontline workers includes Shifts, which you can use to create, manage, and share schedules. And you can use the Frontline Worker onboarding wizard to get your frontline workforce up and running quickly in the Microsoft 365 admin center.

More information: Microsoft 365 for frontline workers.

Process automation and career development

Expand what your stores and people can do through automation.

  • Add Power Apps to create low-code or no-code applications for your organization. For example, you can build custom apps to connect your business data, so you can manage inventory or conduct store walks.
  • Add Power BI to share and collaborate on interactive data visualizations and insights in Microsoft Teams channels and chats.
  • Keep your employees engaged, informed, and learning with the capabilities in Microsoft Viva.

More information: Microsoft 365 for frontline workers and Simplify business processes for frontline teams.

Microsoft 365 for frontline workers

Transform your retail experience by connecting store associates across the organization. Improve cross-team/cross-function collaboration to support multiple modes of delivery such as in-store or curbside pickup when a shopper or sales associate creates an order. Empower your team with these capabilities in Microsoft Teams:

  • Shift scheduling
  • Task management​
  • Task publishing​
  • Delegated user management ​
  • Inbound provisioning from workforce management tools ​

More information: Microsoft 365 for Retail

Microsoft Viva

Microsoft Viva is an employee experience platform that combines different modules to help people and teams reach their potential with communications, knowledge, learning, resources, and insights.