Remote assistance for devices managed by Intune for Education

You can use the following tools to remotely help students and teachers with their managed devices:

• Remote Help is a cloud-based solution for secure help desk connections with role-based access controls.
• Microsoft Teams is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.
• Quick Assist is a Windows application that lets two people share a device over a remote connection.
• TeamViewer is a third-party program that you purchase separately. It provides a comprehensive set of remote access and support capabilities. The Intune and TeamViewer integration enables remote support using TeamViewer, and the connector is managed directly in Intune.
• Remote control is included in Microsoft Endpoint Configuration Manager (ConfigMgr). It's used to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer.

Supported features and scenarios

The following table shows the features and scenarios supported by each remote assistance option. A check mark (✅) indicates that the feature or scenario is supported, and a cross mark (❌) indicates that it's not supported.

Features, platforms, licensing	Remote Help	Teams	Quick Assist	TeamViewer (Intune)	Remote control (ConfigMgr)
Remote view and control	✅	✅	✅	✅	✅
Elevated admin access	✅	❌	❌	✅	✅
Chat	✅	✅	✅	✅	❌
File transfer	❌	✅	❌	✅	✅
Unattended access	❌	❌	❌	✅	✅
Simultaneous remote control	✅	✅	✅	❌	❌
Multi-user support	❌	❌	❌	✅	✅
Remote actions	❌	❌	❌	✅	✅
Over-the-internet support	✅	✅	✅	✅	❌
RBAC	✅	✅	❌	✅	✅
Audit reporting	✅	✅	❌	✅	✅
Support for Windows	✅	✅	✅	✅	✅
Support for Android, macOS	✅	✅	❌	✅	❌
Support for iOS	❌	✅	❌	✅	❌
Integrated with Windows – no extra app required	❌	❌	✅	❌	❌
Requires device to be co-managed	❌	❌	❌	❌	✅
Requires licensing	✅	✅	❌	✅	✅

Licensing requirements

• Remote Help is available as a standalone add-on to Intune or as part of the Intune Suite. Microsoft Intune and Remote Help are included in the following Microsoft 365 Education plans:
  • Microsoft 365 A1 for devices
  • Microsoft 365 Education A3 Faculty and Student Use Benefit
  • Microsoft 365 Education A5 Faculty and Student Use Benefit
• Teams requires Microsoft 365 licensing.
• Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune.
• Remote control is a feature of Configuration Manager and requires Configuration Manager licensing.