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You can use the following tools to remotely help students and teachers with their managed devices:
- Remote Help is a cloud-based solution for secure help desk connections with role-based access controls.
- Microsoft Teams is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.
- Quick Assist is a Windows application that lets two people share a device over a remote connection.
- TeamViewer is a third-party program that you purchase separately. It provides a comprehensive set of remote access and support capabilities. The Intune and TeamViewer integration enables remote support using TeamViewer, and the connector is managed directly in Intune.
- Remote control is included in Microsoft Endpoint Configuration Manager (ConfigMgr). It's used to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer.
Supported features and scenarios
The following table shows the features and scenarios supported by each remote assistance option. A check mark (✅) indicates that the feature or scenario is supported, and a cross mark (❌) indicates that it's not supported.
Features, platforms, licensing | Remote Help | Teams | Quick Assist | TeamViewer (Intune) | Remote control (ConfigMgr) |
---|---|---|---|---|---|
Remote view and control | ✅ | ✅ | ✅ | ✅ | ✅ |
Elevated admin access | ✅ | ❌ | ❌ | ✅ | ✅ |
Chat | ✅ | ✅ | ✅ | ✅ | ❌ |
File transfer | ❌ | ✅ | ❌ | ✅ | ✅ |
Unattended access | ❌ | ❌ | ❌ | ✅ | ✅ |
Simultaneous remote control | ✅ | ✅ | ✅ | ❌ | ❌ |
Multi-user support | ❌ | ❌ | ❌ | ✅ | ✅ |
Remote actions | ❌ | ❌ | ❌ | ✅ | ✅ |
Over-the-internet support | ✅ | ✅ | ✅ | ✅ | ❌ |
RBAC | ✅ | ✅ | ❌ | ✅ | ✅ |
Audit reporting | ✅ | ✅ | ❌ | ✅ | ✅ |
Support for Windows | ✅ | ✅ | ✅ | ✅ | ✅ |
Support for Android, macOS | ✅ | ✅ | ❌ | ✅ | ❌ |
Support for iOS | ❌ | ✅ | ❌ | ✅ | ❌ |
Integrated with Windows – no extra app required | ❌ | ❌ | ✅ | ❌ | ❌ |
Requires device to be co-managed | ❌ | ❌ | ❌ | ❌ | ✅ |
Requires licensing | ✅ | ✅ | ❌ | ✅ | ✅ |
Licensing requirements
- Remote Help is available as a standalone add-on to Intune or as part of the Intune Suite. Microsoft Intune and Remote Help are included in the following Microsoft 365 Education plans:
- Microsoft 365 A1 for devices
- Microsoft 365 Education A3 Faculty and Student Use Benefit
- Microsoft 365 Education A5 Faculty and Student Use Benefit
- Teams requires Microsoft 365 licensing.
- Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune.
- Remote control is a feature of Configuration Manager and requires Configuration Manager licensing.