Edit

Device action: sync

The sync device action forces a device to check in with Intune. When a device checks in, it receives any pending actions or policies assigned to it. This action is useful for validating and troubleshooting policy deployment without waiting for the next scheduled check-in.

For more information about the standard Intune policy check-in frequencies, see Refresh cycle times.

Prerequisites

Device platform requirements

This action supports the following platforms:

  • Android
  • iOS/iPadOS
  • macOS
  • tvOS
  • visionOS
  • Windows

Roles requirements

To run this action, use an account with at least one of the following roles:

Sync a device from the Intune admin center

  1. In the Microsoft Intune admin center, select Devices > All devices.
  2. From the devices list, select a device.
  3. At the top of the device overview pane, find the row of action icons. Select Sync.
  4. To confirm, select Yes.

Sync behavior on Windows

After selecting Sync, Intune initiates an on-demand synchronization across multiple workloads to help ensure the device reflects the latest admin intent as quickly as possible. This process includes, but isn't limited to:

  • Compliance policy evaluation
  • Configuration policy processing
  • App detection and deployment state updates
  • Script and remediation processing
  • Other device management signals required to align device state with current assignments

You can track the progress of the sync action by selecting the Device sync status tab in the device overview pane.

Note

The described sync behavior, including the Device sync status tab, applies only to Windows devices.

Retryable error codes

When you run the Sync action, apps that fail and raise a retryable error code remain available to the device. Apps that raise a nonretryable error code must wait seven days before they're available to the device.

Error code Suggested description Retryable
2016330898 An unknown error occurred. No
2016330897 Your connection to Intune timed out. Reset your connection. Yes
2016330896 You lost connection to the Internet. Reset your connection. Yes
2016330895 You lost connection to the Internet. Reset your connection. Yes
2016330894 You lost connection to the Internet. Reset your connection. Yes
2016330893 You lost connection to the Internet. Reset your connection. Yes
2016330892 International roaming is disabled. No
2016330891 The cellular data connection for this device can't be accessed while a phone call is being made. Wait for the phone call to complete. Yes
2016330890 The cellular network for this device. These devices couldn't be used at this time. No
2016330889 The secure connection failed. Reset your connection. Yes
2016330888 The server trust evaluation has failed. No
  • Last updated on