Reduce help desk costs with self-service password reset

You can allow employees to reset work and school account passwords without help desk assistance. This type of self-service password reset is recommended in the following situations:

• Your company and school uses Microsoft Entra ID for work and school accounts.
• Your employees and students have internet access.
• You want to lower help desk costs.

Action plan

1. Understand Microsoft Entra self-service password reset.
2. Ask employees and students to register for self-service password reset.
3. For future reference, give employees and students instructions for how to reset or change a password.
4. Enable self-service password reset.

Next steps

Learn more about the following articles:

• Password best practices
• Licensing self-service password reset

Want help enabling this or other EMS or Microsoft 365 scenarios? If you have at least 150 licenses for Microsoft 365, Enterprise Mobility + Security, or Microsoft Entra ID P1 or P2, use your FastTrack benefits.