Introduction to email processing with Dynamics 365 Customer Engagement apps

  • Module
  • 7 Units
Beginner
Administrator
Functional Consultant
Dynamics 365
Microsoft Power Platform
Customer Service

Configure Dynamics 365 Customer Engagement apps to work with your email and manage your mailboxes.

Learning objectives

In this module, you'll:

  • Examine email integration with Dynamics
  • Configure mailboxes
  • Email processing options
  • Integrate with Outlook

Prerequisites

A basic understanding of the Dynamics 365 Customer Engagement apps

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