How to contact Volume Licensing Support
Start by creating an online support case
Step 1. Go to online support request
- For Product or Service, choose your agreement type, such as Enterprise or Open License.
- Select a high level category most closely matching your issue arises.
- For Types of Support, select Professional No Charge.
- Input your location, timezone and whether you prefer us to contact you by phone or by email.
Step 2. Describe the issue you are facing
- Be sure to specify the volume licensing agreement number your issue relates to.
- Attach screenshots of any error message or technical issue to help us understand the problem.
Step 3. Contact Details and Sharing
- The person submitting the case is the "Primary Contact". Review and edit details as needed.
- Add additional contacts who need visibility to the support case.
Step 4. Submit support case
- Your case number is displayed and confirmed in email from support@mail.support.microsoft.com (Check your junk folder).
- Volume Licensing Support will contact you during business hours to resolve the issue.
- You can check your case status online, using the Manage tab on the online support request.
Contact volume licensing support by phone with your case number
Depending on your location, you may be able to phone our volume licensing support team.
- Please be prepared to quote your case number and volume licensing agreement number.
- You may need to provide additional user information to help triage technical issues, particularly those related to user profiles and agreement permissions. - If you don't have an existing case, it is faster to create an online support request and avoid the need for support advocates to capture your contact details.
- We will respond via phone or email, depending on your stated preference, within 24 business hours, usually much sooner.
Select your geographical region, and then your country/territory.
- If your location is not listed, create an online support request.
- Phone calls to a non-toll free number for a support team in a different location may incur call charges.
- (Asia | China)
- (Asia | India)
- (Asia | Indonesia)
- (Asia | Japan)
- (Asia | Malaysia)
- (Asia | Philippines)
- (Asia | Singapore)
- (Asia | South Korea)
- (Asia | Thailand)
- (Asia | Vietnam)
- (Europe | All locations)
- (Europe | Austria)
- (Europe | Belgium)
- (Europe | Czech Republic)
- (Europe | Denmark)
- (Europe | Finland)
- (Europe | France)
- (Europe | Germany)
- (Europe | Greece)
- (Europe | Hungary)
- (Europe | Ireland)
- (Europe | Italy)
- (Europe | Luxembourg)
- (Europe | Netherlands)
- (Europe | Norway)
- (Europe | Poland)
- (Europe | Portugal)
- (Europe | Spain)
- (Europe | Sweden)
- (Europe | Switzerland)
- (Europe | Turkey)
- (Europe | United Kingdom)
- (Middle East and Africa | All locations)
- (Middle East and Africa | Israel)
- (Middle East and Africa | South Africa)
- (North and Central America | Canada)
- (North and Central America | United States)
- (South Pacific | Australia)
- (South Pacific | New Zealand)
Volume Licensing Support Contact Info
Asia
| Country/Territory | Toll Number(s) | Hours of Operation | Languages Supported |
|---|---|---|---|
| China | 800 819 0567 (Toll Free) 400 620 0567(Mobile.Toll Free) |
09:00 - 18:00 GMT+8 | Mandarin, English |
| Hong Kong | 800 969 800 (Toll Free) | 09:00 - 18:00 GMT+8 | Cantonese, Mandarin, English |
| India | 000800 440 1555 (Toll Free) +1 (212) 444.0497 |
01:00 - 10:00 GMT+5.30 | English |
| Indian subcontinent | +1 (212) 444.0497 | 09:00 - 18:00 GMT+5.30 | English |
| Indonesia | 001 803 44 3033 (Toll Free) | 09:00 - 18:00 GMT+7 | English, Bahasa Indonesia |
| Japan | 0120-737-565 (Toll Free) | 09:00 - 17:30（土日、祝日を除く） | 日本語 |
| Macau | 800 969 800 (Toll Free) | 09:00 - 18:00 GMT+8 | Cantonese, Mandarin, English |
| Malaysia | 1 800 80 7456 (Toll Free) | 09:00 - 18:00 GMT+8 | English |
| Philippines | 1800 1441 0123 (Toll Free) | 09:00 - 18:00 | English |
| Singapore | 1800 820 9963 (Toll Free) | 09:00 - 18:00 GMT+8 | English |
| South Korea | 00 308 44 0102 (Toll Free) +82 (2) 3483.7090 |
09:00 - 18:00 GMT+9 | Korean |
| Taiwan | 0809 090343 (Toll Free) +886 2772 49353 |
09:00 - 18:00 GMT+8 | Mandarin, English |
| Thailand | 001 800 441 0231 (Toll Free) +65 6622 1235 |
01:00 - 10:00 GMT | English, Thai |
| Vietnam | 120-11152 (Toll Free) +65 6622 1235 |
01:00 - 10:00 GMT | English |
| Southeast Asia | International tolls to Singapore may apply. +65 6622 1235 |
09:00 - 18:00 GMT+8 | English |
Europe
| Country/Territory | Toll Number(s) | Hours of Operation | Languages Supported |
|---|---|---|---|
| All locations | International tolls to Germany may apply. +49 8924445143 (English) +49 8924445094 (German) +49 8924445246 (French) +49 8924445253 (Russian) |
09:00 - 18:00 Monday to Friday | English, German French, Russian |
| Austria | 0800 293500 (Toll Free) | 09:00 - 18:00 Monday to Friday | German |
| Belgium | 800 72293 (Toll Free) | 08:00-17:00 Monday to Friday | French, Dutch |
| Czech Republic | 800 142359 (Toll Free) | 09:00 - 18:00 Monday to Friday | Czech |
| Denmark | 808 80580 (Toll Free) | 08:30 - 17:00 Monday to Friday | Danish |
| Finland | 0800 914382 (Toll Free) | 09:00 - 17:00 Monday to Friday | Finnish |
| France | 800902791 (Toll Free) | 09:00 - 18:00 Monday to Friday | French |
| Germany | +49 8924445094 (Toll) | 08:30 - 18:00 Monday to Friday | German |
| Greece | 00800 49129109 (Toll Free) | 09:00 - 17:00 Monday to Friday | Greek |
| Hungary | 06800 15829 (Toll Free) | 09:30 - 18:00 Monday to Friday | Hungarian |
| Ireland | 1800 555035 (Toll Free) |
08:00 - 17:00 Monday to Friday | English |
| Italy | 800 785768 (Toll Free) | 09:00 - 18:00 Monday to Friday | Italian |
| Luxembourg | 8002 4248 (Toll Free) | 08:00-17:00 Monday to Friday | French, German |
| Netherlands | 0800 0221871 (Toll Free) | 08:30 - 18:00 Monday to Friday | Dutch |
| Norway | 800 14956 (Toll Free) | 08:30 - 17:00 Monday to Friday | Norwegian |
| Poland | 00 800 112 46 99 (Toll Free) | 08:30 - 18:00 Monday to Friday | Polish |
| Portugal | 800 849101 (Toll Free) | 09:00 - 18:00 Monday to Friday | Portuguese |
| Spain | 900 994910 (Toll Free) | 09:00 - 18:00 Monday to Friday | Spanish |
| Sweden | 020 797079 (fixed) (Toll Free) 020-170 1970 (mobile) |
08:30 - 17:00 Monday to Friday | Swedish |
| Switzerland | 0800 563564 (Toll Free) | 08:00-17:00 Monday to Friday | French, German, Italian |
| Turkey | 8503902777 | 09:00 - 18:00 Monday to Friday | Turkish |
| United Kingdom | 0800 9179016 (Toll Free) | 08:00 - 18:00 Monday to Friday | English |
Middle East and Africa
| Country/Territory | Toll Number(s) | Hours of Operation | Languages Supported |
|---|---|---|---|
| All locations | International tolls to Germany may apply. +49 8924445143 (English) +49 8924445246 (French) |
09:00 - 18:00 Monday to Friday | English French |
| Israel | 180 9454040 (Toll Free) | 08:00 - 18:00 Sunday to Thursday | Hebrew |
| South Africa | 0800 995621 (Toll Free) | 10:00 - 19:00 Monday to Friday | English |
Americas
| Country/Territory | Toll Number(s) | Hours of Operation | Languages Supported |
|---|---|---|---|
| Canada | (866) 230-0560 (English) (Toll Free) | 5 AM - 5 PM PST Mon - Fri | English and French |
| United States | (866) 230-0560 (Toll Free) | 5 AM - 5 PM PST Mon - Fri | English |
South Pacific
| Country/Territory | Toll Number(s) | Hours of Operation | Languages Supported |
|---|---|---|---|
| Australia | 1800 002 691 (Toll Free) +61 2 8223 9202 |
08:30 - 18:00 AEST | English |
| New Zealand | 0800 444 647 (Toll Free) +64 09 912 8073 |
08:30 - 18:00 NEST | English |