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Note
This article describes how to contact support for volume licensing (VL) customers only. If you're not a VL customer, see Get support - Microsoft 365 admin | Microsoft Learn.
Submit a volume licensing support request in the Microsoft 365 admin center
The best way to submit a VL support request is in the Microsoft 365 admin center.
- Go to Microsoft 365 admin center > Volume Licensing > Help & Support.
- Mention "Volume Licensing" in the title to help direct the request appropriately.
- Be sure to specify the VL agreement number or licensing ID your issue relates to.
Volume Licensing Support will respond via phone or email within 24 local business hours to resolve the issue.
Alternative option: Submit a volume licensing support request in the Engage Center
If you can't access the Microsoft 365 admin center, you can use the Engage Center to submit a VL support request.
- Go to the volume licensing online support request page in the Engage Center and sign in with your Microsoft Entra ID. Ideally, this Entra ID is the same one you use to manage VL contracts.
- From the Product drop-down list, select your agreement type. For example, Enterprise Agreement. If you don't know your agreement type, choose any option.
- From the Problem Type list, select the category that most closely matches your issue.
- Select Create a support request and enter a very brief summary to appear as the header of your support case.
- In Additional Details, be sure to include the agreement number your issue relates to.
- Select File Upload to attach screenshots of any error messages or technical issues.
- For Type of Support, VL support defaults to No Charge Professional Support.
- Review your Contact Information, and your preferences as to whether we contact you by phone or by email.
- Add any other contacts you want to receive correspondence for this support request. The contacts are listed underneath the input box.
- Select Next.
- To edit any information, select Previous. Otherwise, select Submit.
- Your request ID (case number) is displayed and you receive a confirmation email from support@mail.support.microsoft.com. You might need to check your junk folder.
Volume Licensing Support will respond via phone or email within 24 local business hours to resolve the issue.
You can check your case status by selecting Support Requests in the Engage Center navigation bar.
Volume licensing support contact information
The following tables lists locations where volume licensing support can be contacted by phone for updates on existing support request IDs.
Be ready to provide your support request ID (case number) and VL agreement number.
If you don't have an existing case, submit one before you contact Volume Licensing Support.
You might be asked to provide extra user information to help triage technical issues, particularly issues related to user profiles and agreement permissions.
If your country/region isn't listed, submit an online support case.
Note
Phone calls to a non-toll-free number for a support team in a different location might incur call charges.
Asia
| Country/Region | Toll Numbers | Hour of Operation | Languages Supported |
|---|---|---|---|
| China | 800 819 0567 (Toll Free) 400 620 0567 (Mobile.Toll Free) |
09:00 - 18:00 GMT+8 | Mandarin, English |
| Hong Kong SAR | 85230022897 (Toll Free) | 09:00 - 18:00 GMT+8 | Mandarin, English |
| India | 000 8000404455 (Toll Free) +1 (212) 444.0497 |
01:00 - 10:00 GMT+5.30 | English |
| Indian subcontinent | +1 (212) 444.0497 | 09:00 - 18:00 GMT+5.30 | English |
| Indonesia | 0018030160575 (Toll Free) | 09:00 - 18:00 GMT+7 | English |
| Japan | 0120-737-565 (Toll Free) | 09:00 - 17:30(土日、祝日を除く) | 日本語 |
| Macao SAR | 800 969 800 (Toll Free) | 09:00 - 18:00 GMT+8 | Mandarin, English |
| Malaysia | 1 800 80 7456 (Toll Free) | 01:00 - 10:00 GMT | English |
| Philippines | 1800 1441 0123 (Toll Free) | 09:00 - 18:00 | English |
| Singapore | 1800 820 9963 (Toll Free) +65 3157 1106 |
09:00 - 18:00 GMT+8 | English |
| South Korea | 82798142030016 | 09:00 - 18:00 GMT+9 | Korean |
| Taiwan | 886 8011 28004 | 09:00 - 18:00 GMT+8 | Mandarin, English |
| Thailand | 661800012821 (Toll Free) +65 3157 1106 |
01:00 - 10:00 GMT | English |
| Vietnam | 8412011860 (Toll Free) +65 3157 1106 |
01:00 - 10:00 GMT | English |
| Southeast Asia | International tolls to Singapore might apply. +65 3157 1106 |
09:00 - 18:00 GMT+8 | English |
Europe
| Country/Region | Toll Numbers | Hour of Operation | Languages Supported |
|---|---|---|---|
| All locations | International tolls to Germany might apply. +49 8924445143 (English) +49 8924445246 (French) |
09:00 - 18:00 Monday to Friday | English, German, French |
| Belgium | +3210538001 | 08:00-17:00 Monday to Friday | English, French |
| Czech Republic | 420800022788 (Toll Free) | 09:00 - 18:00 Monday to Friday | English |
| Denmark | 80400067 (Toll Free) | 08:30 - 17:00 Monday to Friday | English |
| Finland | 358981710026 (Toll Free) | 09:00 - 17:00 Monday to Friday | English |
| France | 800902791 (Toll Free) | 09:00 - 18:00 Monday to Friday | French |
| Greece | 0800 352021 (Toll Free) | 09:00 - 17:00 Monday to Friday | English |
| Hungary | 06800 15829 (Toll Free) | 09:30 - 18:00 Monday to Friday | English |
| Ireland | 1800 555035 (Toll Free) | 08:00 - 17:00 Monday to Friday | English |
| Luxembourg | 8002 4248 (Toll Free) | 08:00-17:00 Monday to Friday | French |
| Netherlands | 0800 0221871 (Toll Free) | 08:30 - 18:00 Monday to Friday | English |
| Norway | 800 14956 (Toll Free) | 08:30 - 17:00 Monday to Friday | English |
| Poland | 00 800 112 46 99 (Toll Free) | 08:30 - 18:00 Monday to Friday | English |
| Portugal | 800 849101 (Toll Free) | 09:00 - 18:00 Monday to Friday | Portuguese |
| Spain | 900 994910 (Toll Free) | 09:00 - 18:00 Monday to Friday | Spanish |
| Sweden | 020 797079 (Toll Free) | 08:30 - 17:00 Monday to Friday | English |
| Switzerland | 0800 563564 (Toll Free) | 08:00-17:00 Monday to Friday | French |
| Türkiye | 8503902777 | 09:00 - 18:00 Monday to Friday | English |
| United Kingdom | 0800 9179016 (Toll Free) | 08:00 - 18:00 Monday to Friday | English |
Middle East and Africa
| Country/Region | Toll Numbers | Hour of Operation | Languages Supported |
|---|---|---|---|
| All locations | International tolls to Germany might apply. +49 8924445143 (English) +49 8924445246 (French) |
09:00 - 18:00 Monday to Friday | English, French |
| Israel | 180 9454040 (Toll Free) | 08:00 - 18:00 Sunday to Thursday | English |
| South Africa | 27800202725 | 10:00 - 19:00 Monday to Friday | English |
Americas
| Country/Region | Toll Numbers | Hour of Operation | Languages Supported |
|---|---|---|---|
| Canada | (866) 230-0560 (English) (Toll Free) | 5 AM - 5 PM PST Mon - Fri | English and French |
| United States | (866) 230-0560 (Toll Free) | 5 AM - 5 PM PST Mon - Fri | English |
South Pacific
| Country/Region | Toll Numbers | Hour of Operation | Languages Supported |
|---|---|---|---|
| Australia | 1800 002 691 (Toll Free) +61 2 8223 9202 |
08:30 - 18:00 AEST | English |
| New Zealand | 0800 444 647 (Toll Free) +64 09 912 8073 |
08:30 - 18:00 NZST | English |