Support for Volume Licensing Orders, Invoices and Payments
Support for Volume Licensing Orders
Customers should contact their Microsoft Seller / Licensing Solution Partners for questions relating to orders, including:
- Submitting or Cancelling a new order/renewal order
- Verifying accuracy of products or pricing,
- Confirming order status
Microsoft Customer Support teams do not make changes to volume licensing orders or invoices issued by our partners.
Volume License Invoices
Customers won't find invoices for volume licenses purchased via Microsoft License Solution Partners in the Microsoft 365 admin center. Customers should contact their Microsoft partner with questions relating to invoice accuracy, pricing, payment status or other billing matters.
Customers with a direct volume licensing agreement with Microsoft will find invoices for non-Azure products in Microsoft 365 admin center > Your products > Volume licensing > Contracts > Invoices. (Except for Microsoft Products & Services Agreements (MPSA), Federal Government, Special agreements, and Select Plus agreements). However, you must be named as the Bill To contact for the specific license ID and be added to the Microsoft 365 admin center with a role of Invoice Reader.
Support for non-volume licensing invoices or payment for Microsoft 365, Dynamics, Intune and Azure AD
For questions relating to invoices from Microsoft for Microsoft 365, Dynamics, Intune and Azure AD subscriptions purchased directly from Microsoft, please create a support case by signing into Admin portal and clicking Need Help.
Contact Volume Licensing Support
Volume Licensing customers may also Contact Us by phone or by Web Form. Microsoft will respond to Web Form submissions within 24 hours.
Please note that Microsoft Customer Support teams do not make changes to volume licensing orders or invoices issued by our partners.