Signing into the VLSC
See the following FAQ about signing in.
Who accesses the Volume License Service Center (VLSC)
It is no longer possible to sign into the VLSC. The VLSC was retired in March 2024.
Active VLSC users (agreement administrators) who accessed VLSC with a Microsoft Entra ID (previously knownm as work or school account) were automatically given access to the new location for managing volume license agreements in Microsoft 365 admin center.
Go to Microsoft 365 admin center > Billing > Your products > Volume licensing. (If you dont see Billing the menu, click View All at the bottom of the left menu bar and pin the Billing option to your menu bar).
VLSC users who did not upgrade their Log In Id to a Microsoft Entra ID (previously called a work or school account) will be unable to sign into Microsoft 365 admin center, and should review the "work school account FAQ" for next steps.
How to register volume licenses now that VLSC has retired.
If you had previously registered a volume licensing on the VLSC or in Microsoft 365 admin center, newly processed volume licensing contracts should be added to your admin center profile automatically. If you dont see the contract, you may need to sync your permissions.
Go to Microsoft 365 admin center > Billing > Your products > Volume licensing > Preferences > Edit preferences (if available) and select Sync Permissions.
If you are registering a volume license for the first time,
- Locate the Welcome email notification with subject line Action required: Sign in to manage your volume licensing assets.
- Sign in with your Microsoft Entra ID (previously called a work or school account)
- Access the business email mentioned on the welcome email and find an email with the subject line Registration successful: Welcome to Microsoft Admin Center.
- Select "Get Started" to go to Microsoft 365 admin center > Billing > Your products > Volume licensing.
Who receives the volume licensing welcome email?
The welcome email to manage volume licensing in Microsoft 365 admin center, is sent from email address "microsoft-noreply@microsoft.com" with subject line Action required: Sign in to manage your volume licensing assets.
The email is sent to the email address provided to Microsoft when your volume license agreement or Open License order was submitted.
If you dont have acess to the business email address the welcome email is sent to, you need the owner of that email to forward you any invitation and registration confirmations emails.
I received a welcome mail for Volume Licensing Service Center even though its retired.
All VLSC registration welcome emails are now invalid.
Invited users who had not registered on the VLSC before the transition to Micrsoft 365 admin center will need to be added as new users by an active administrator on that volume licensing agreement. If there is no other administrator for that agreemeent contact the volume licensing support team to request a new volume licensing profile be created. Contact Us
If you had previously registered other agreements on the VLSC you may be able to add the unregistered license by simply syncing your permissions.
Go to Microsoft 365 admin center > Billing > Your products > Volume licensing > Preferences > Edit preferences (if available) and select Sync Permissions.
Contact Volume Licensing Support
Volume licensing customers may also Contact Us by phone or by Web Form. Microsoft will respond to Web Form submissions within 24 hours.