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API description
Lists all support tickets.
Supported OData V4 query operators:
$filter
$skip
$top
$orderby
Prerequisites
One of the following permissions is required to call this API. To learn more, including how to choose permissions, see Permissions.
| Permission type | Permissions |
|---|---|
| Delegated | Not Applicable |
| Application | MmdSupport.ReadWrite |
HTTP request
GET https://mmdls.microsoft.com/support/odata/v1/tickets
Request headers
| Header | Value |
|---|---|
| Authorization | Bearer {token} (Required) |
| Accept | application/json |
Request body
Don't supply a request body for this method.
Response
If successful, this method returns a 200 OK response code and a list of tickets in the response body.
Example 1: List tickets
List tickets request
The following is an HTTP example to list the first 50 tickets returned in descending order by the createdDateTime property.
GET https://mmdls.microsoft.com/support/odata/v1/tickets?$skip=0&$top=50&$orderby=createdDateTime desc
List tickets response
The following is an example of the JSON response.
Note
The response list shown may be truncated for brevity. All tickets will be returned from an actual call.
{
"@odata.context": "https://mmd-support-prod-nam.trafficmanager.net/odata/v1/$metadata#Tickets",
"value": [
{
"title": "Title",
"description": "Description",
"isPartner": true,
"type": "Incident",
"category": "Devices",
"subcategory": "Configuration/Policy",
"compromiseIndicator": null,
"usersOrDevicesImpacted": 100,
"relatedAlerts": null,
"businessImpact": "Business Impact",
"issueFirstNoticed": "2021-10-06T07:00:00Z",
"issueReproduced": true,
"endUserSupportEngaged": true,
"troubleshootingSteps": "Describe any performed remediation steps.",
"nextActionOwner": "Microsoft",
"nextActionTime": null,
"reproSteps": null,
"id": "Ticket Number",
"severity": 4,
"state": "active",
"createdDateTime": "2021-12-14T04:28:18Z",
"resolvedDateTime": null,
"contact": {
"id": "Unique Id",
"givenName": "John",
"surname": "Doe",
"email": "jd@contoso.com",
"phoneNumber": "phone number",
"preferredLanguageId": ""
},
"emails": [],
"attachments": [],
"notes": []
},
{
"title": "Title",
"description": "Description",
"isPartner": true,
"type": "Incident",
"category": "Devices",
"subcategory": "Configuration/Policy",
"compromiseIndicator": null,
"usersOrDevicesImpacted": 100,
"relatedAlerts": null,
"businessImpact": "Business Impact",
"issueFirstNoticed": "2021-10-06T07:00:00Z",
"issueReproduced": true,
"endUserSupportEngaged": true,
"troubleshootingSteps": "Describe any performed remediation steps.",
"nextActionOwner": "Microsoft",
"nextActionTime": null,
"reproSteps": null,
"id": "Ticket Number",
"severity": 4,
"state": "active",
"createdDateTime": "2021-12-14T04:28:18Z",
"resolvedDateTime": null,
"contact": {
"id": "Unique Id",
"givenName": "John",
"surname": "Doe",
"email": "jd@contoso.com",
"phoneNumber": "phone number",
"preferredLanguageId": ""
},
"emails": [],
"attachments": [],
"notes": []
},
....
]
}
Example 2: List tickets filtered by title
List tickets filtered by title request
The following is an HTTP example to list all tickets that contain Test in ticket title
GET https://mmdls.microsoft.com/support/odata/v1/tickets?$filter=contains(title,'Test')
List tickets filtered by title response
The following is an example of the JSON response.
Note
The response list shown may be truncated for brevity. All tickets will be returned from an actual call.
{
"@odata.context": "https://mmd-support-prod-nam.trafficmanager.net/odata/v1/$metadata#Tickets",
"value": [
{
"title": "Test ticket 1",
"description": "Description",
"isPartner": true,
"type": "Incident",
"category": "Devices",
"subcategory": "Configuration/Policy",
"compromiseIndicator": null,
"usersOrDevicesImpacted": 100,
"relatedAlerts": null,
"businessImpact": "Business Impact",
"issueFirstNoticed": "2021-10-06T07:00:00Z",
"issueReproduced": true,
"endUserSupportEngaged": true,
"troubleshootingSteps": "Describe any performed remediation steps.",
"nextActionOwner": "Microsoft",
"nextActionTime": null,
"reproSteps": null,
"id": "Ticket Number",
"severity": 4,
"state": "active",
"createdDateTime": "2021-12-14T04:28:18Z",
"resolvedDateTime": null,
"contact": {
"id": "Unique Id",
"givenName": "John",
"surname": "Doe",
"email": "jd@contoso.com",
"phoneNumber": "phone number",
"preferredLanguageId": ""
},
"emails": [],
"attachments": [],
"notes": []
},
{
"title": "Test ticket 2",
"description": "Description",
"isPartner": true,
"type": "Change Request",
"category": "Apps",
"subcategory": "Other ",
"compromiseIndicator": null,
"usersOrDevicesImpacted": 100,
"relatedAlerts": null,
"businessImpact": "Business Impact",
"issueFirstNoticed": "2021-10-06T07:00:00Z",
"issueReproduced": true,
"endUserSupportEngaged": true,
"troubleshootingSteps": "Describe any performed remediation steps.",
"nextActionOwner": "Microsoft",
"nextActionTime": null,
"reproSteps": null,
"id": "Ticket Number",
"severity": 4,
"state": "active",
"createdDateTime": "2021-12-14T04:28:18Z",
"resolvedDateTime": null,
"contact": {
"id": "Unique Id",
"givenName": "John",
"surname": "Doe",
"email": "jd@contoso.com",
"phoneNumber": "phone number",
"preferredLanguageId": ""
},
"emails": [],
"attachments": [],
"notes": []
},
....
]
}
Example 3: List tickets filtered by state and severity
List tickets filtered by state and severity request
The following is an HTTP example to list all high severity tickets that are resolved.
GET https://mmdls.microsoft.com/support/odata/v1/tickets?$filter=state eq 'resolved' and severity eq 2
List tickets filtered by state and severity response
The following is an example of the JSON response.
Note
The response list shown may be truncated for brevity. All tickets will be returned from an actual call.
{
"@odata.context": "https://mmd-support-prod-nam.trafficmanager.net/odata/v1/$metadata#Tickets",
"value": [
{
"title": "Test ticket 1",
"description": "Description",
"isPartner": true,
"type": "Incident",
"category": "Devices",
"subcategory": "Configuration/Policy",
"compromiseIndicator": null,
"usersOrDevicesImpacted": 100,
"relatedAlerts": null,
"businessImpact": "Business Impact",
"issueFirstNoticed": "2021-10-06T07:00:00Z",
"issueReproduced": true,
"endUserSupportEngaged": true,
"troubleshootingSteps": "Describe any performed remediation steps.",
"nextActionOwner": "Microsoft",
"nextActionTime": null,
"reproSteps": null,
"id": "Ticket Number",
"severity": 2,
"state": "resolved",
"createdDateTime": "2021-12-14T04:28:18Z",
"resolvedDateTime": null,
"contact": {
"id": "Unique Id",
"givenName": "John",
"surname": "Doe",
"email": "jd@contoso.com",
"phoneNumber": "phone number",
"preferredLanguageId": ""
},
"emails": [],
"attachments": [],
"notes": []
},
{
"title": "Test ticket 2",
"description": "Description",
"isPartner": true,
"type": "Change Request",
"category": "Apps",
"subcategory": "Other ",
"compromiseIndicator": null,
"usersOrDevicesImpacted": 100,
"relatedAlerts": null,
"businessImpact": "Business Impact",
"issueFirstNoticed": "2021-10-06T07:00:00Z",
"issueReproduced": true,
"endUserSupportEngaged": true,
"troubleshootingSteps": "Describe any performed remediation steps.",
"nextActionOwner": "Microsoft",
"nextActionTime": null,
"reproSteps": null,
"id": "Ticket Number",
"severity": 2,
"state": "resolved",
"createdDateTime": "2021-12-14T04:28:18Z",
"resolvedDateTime": null,
"contact": {
"id": "Unique Id",
"givenName": "John",
"surname": "Doe",
"email": "jd@contoso.com",
"phoneNumber": "phone number",
"preferredLanguageId": ""
},
"emails": [],
"attachments": [],
"notes": []
},
....
]
}