Set up user support features

Whether you're providing your own user support or working with a partner to provide support, use the following steps to allow the support provider to request elevated device access, or escalate issues to Microsoft Managed Desktop, if needed.

  1. If they don't already have one, set up an account in the same Azure Active Directory (AAD) domain as the Microsoft Managed Desktop devices.
  2. Add the user accounts to the Modern Workplace Roles - Support Partner security group in the Azure Active Directory (AAD).

To submit an elevation or escalation request, see Get user support.

Steps to get started with Microsoft Managed Desktop

  1. Access admin portal.
  2. Add and verify admin contacts in the Admin portal.
  3. Adjust settings after enrollment.
  4. Deploy and assign the Intune Company Portal.
  5. Assign licenses.
  6. Deploy apps.
  7. Prepare devices.
  8. Set up first-run experience with Autopilot and the Enrollment Status Page.
  9. Enable user support features (this article).
  10. Get your users ready to use devices.
  11. Get started with app control.