Private offer troubleshooting
This article provides troubleshooting options when encountering issues with a private offer.
Accepting a private offer
| Problem | Potential reason | How to solve |
|---|---|---|
| I received the link from the partner but upon clicking it I got a message saying I can't view the contract. | You do not have the correct permissions assigned. | The billing account administrator must accept the offer, or you need the correct permissions. |
| I can see the details of the private offer but the "accept private offer" button is disabled. | The checkbox for accepting the legal terms has not been checked, or, You do not have the correct permissions assigned. |
Check the box to accept the terms and conditions, or, The billing account administrator must accept the offer, or you need the correct permissions. |
| I did not receive a link to the private offer. | The e-mail with the link to the private offer was sent to the incorrect person within your organization or is in junk folder | Request that the Microsoft partner re-send the e-mail or log into the Azure portal, navigate to the marketplace, under private offer management, accept the offer. |
Purchasing or subscribing to a private offer
| Problem | Potential reason | How to solve |
|---|---|---|
| I can't find the private offer in the private offer management dashboard. | You do not have the correct permissions assigned to view the private offer. | You need to have the right permissions assigned. |
| I can select the "accept private offer" link but can't complete the action due to project permissions. | -Microsoft Customer Agreement (MCA): you do not have permissions to sign the organization (billing account) agreements, Or, You do not have permissions on a billing group under the organization (billing account), create project permissions, or a valid project under a valid business group. |
Contact your billing account administrator to accept the private offer or assign you permissions to create a project under the billing group. |
| I accepted the private offer, but I can't see the product in the Private offer management dashboard in the Azure portal. | You do not have the correct permissions assigned on the Azure subscription, And/or Subscriptions under the billing account are filtered out in the global subscriptions filter. |
You need to have the right permissions assigned. And/or,Subscriptions you intend to use are selected in the global subscription filter. |
| After accepting the private offer, I can see the private offer and open the product page, but the negotiated price is not displaying. | After a private offer is accepted, it can take up to 15 minutes for the price to be reflected in the system. | Pricing should be visible within a maximum of 15 minutes. |
| I have the correct permissions on the subscription, but the subscription isn't appearing on the deploy or create experience in Azure | The subscription does not belong to the billing account the private offer was created for, Or, The subscription isn't registered to the marketplace resource. |
Select a different subscription or create a new subscription under the billing account under which the private offer was created, with the correct permissions. Learn how to create a subscription for a Microsoft Customer Agreement (MCA) or learn how to create a subscription for an Enterprise Agreement (EA.) Or, Registrations for subscriptions can occur within the initial 24-48 hours of their creation. To learn more, see Configure subscription heading. |
| I am unable to purchase or subscribe into a Cloud Solution Provider (CSP) subscription | Cloud Solution Provider (CSP) subscriptions | To purchase outside of a Cloud Solution Provider (CSP) subscription, you can sign up for Azure using different account types. To learn about the different account types, see Billing and accounts scopes. |