Refund policies for Microsoft AppSource and Azure Marketplace

Purchases on Microsoft AppSource or Azure Marketplace may be eligible for a refund. This article introduces our refund policies.

Software as a Service (SaaS) offers

You're eligible for a full refund if you cancel your SaaS subscription within 72 hours from purchase. Refunds aren't available for subscriptions canceled after the time period above.

Refunds aren't issued for variable charges. For example, if a SaaS offer bills based on the number of emails sent from an email platform.

Office add-ins

If you purchase an Office add-in, you're eligible for a full refund if you cancel the subscription within one day from purchase or renewal. If you cancel the subscription after one day from purchase, you're eligible for a partial refund based on the remaining portion of the offer. If you modify your subscription, you may be eligible for a partial refund based on the remaining portion of the subscription period.

Azure developer services

If you reduce the developer services, you're eligible for a partial refund based on the remaining portion of the subscription period. Refunds aren't available when you cancel your subscription.

Azure managed applications

You're eligible for a refund of the fixed monthly charge if you delete your managed application within 72 hours from purchase. Refunds aren't available for managed applications deleted after the time period above. Refunds aren't issued for variable charges (custom meters). For example, if a managed application offer bills based on the number of emails sent from an email platform.

Azure Reserved Instances

Refund policies for Azure Reserved Instance (RI) are available at Self-service exchanges and refunds for Azure Reservations.

Azure support plans

If you transfer or modify your Azure support plan, you may be eligible for a partial refund. The amount refunded is based on the remaining portion of the subscription period.

Azure Databricks

If you remove an Azure Databricks asset, you're eligible for a partial refund based on the remaining term units you specified. To learn more about Azure Databricks, see Azure Databricks documentation.

Business Application (Dynamics 365 Apps, Power BI Visual) offers

You're eligible for a full refund if you cancel your subscription within seven days of purchase. Refunds aren't available for subscriptions canceled after the time period above.

Monetary commitment

If you cancel a monetary consumption commitment that you paid upfront, you're eligible for a partial refund based on the remaining portion of the commitment period.

Note

A monetary commitment can't be used for purchases on Microsoft AppSource or Azure Marketplace.

Microsoft Azure consumption commitment (MACC)

The Microsoft Azure consumption commitment (MACC) program doesn't have dedicated refund policies. Products purchased as part of a MACC agreement follow the policies described in this article.