Windows Autopilot support information

Applies to:

  • Windows 11
  • Windows 10

The following table displays support information for the Windows Autopilot program.

Before contacting the resources listed below for Windows Autopilot-related issues, check the Windows Autopilot FAQ.

Audience Support contact
OEM or Channel Partner registering devices as a CSP (via MPC) Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you're a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC.
OEM registering devices using OEM Direct Contact Response time depends on priority:
Low - 120 hours
Normal - 72 hours
High - 24 hours
Immediate - 4 hours
Please note that is only accessible for OEMs
Enterprise customers (CompanyIT Administrator) Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative.
End-user Contact your IT administrator if any, or Channel Partner/OEM.
Microsoft Partner Center (MPC) users Use the help resources available in MPC.
Microsoft Store for Business (MSfB) users Use the help resources available in MSfB.
Intune users From the Microsoft Intune admin center, click Help and support.
Microsoft 365 Business Premium Support is accessible directly through the Microsoft 365 Business Premium portal when logged in:
Queries relating to MDA testing Contact