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Incomplete user enrollments report

  • Article

This Microsoft Intune report tells you where in the Company Portal enrollment process users are abandoning enrollment. Use this information to improve onboarding efforts and support documents for users going through enrollment.

To view the report:

  1. Sign in to the Microsoft Intune admin center.
  2. Go to Devices.
  3. Go to Monitor and select Incomplete user enrollments.

Overview

An incomplete enrollment happens when the user takes any of the following actions:

  • Explicitly chooses an action to halt enrollment, such as Decline all, Cancel, or Postpone.
  • Closes the Company Portal during enrollment.
  • Spends more than 30 minutes between enrollment sections.

If a user chooses to stop enrollment and restart multiple times, it shows up in the report as multiple attempts and multiple incomplete enrollments. If a user waits for 30 minutes before moving onto the next enrollment screen, it shows up in the report as multiple incomplete enrollments.

Report data

The reports include data for iOS/iPadOS and Android devices. It shows data for the past two weeks, but you can filter it to show any time period up to 30 days in the past. You can filter the date range, operating system, and enrollment section by choosing Filter.

Roll-up of attempted enrollments

At the top of the report, you can see the number and percentage of incomplete enrollments in relation to all enrollments.

  • Initiated enrollments: The number of enrollments attempted.
  • Incomplete enrollments: The number of attempted enrollments that didn't result in a fully enrolled and compliant device.
  • Incomplete rate: The percentage of enrollment attempts that were abandoned (Abandoned enrollments / Initiated enrollments).

Incomplete enrollments by section

The line graph shows the daily incomplete enrollments for each of the four core enrollment sections:

  • Setup Checklist
  • Platform Screens
  • Terms of Use
  • Compliance/Activation

The following tables describe the user actions that cause incomplete enrollments during device enrollment.

Setup checklist

Action name Screen or flow Platform User action
EnrollmentWrapUp Prompt to open page in Company Portal iOS/Android Cancel
EnrollmentWrapUp Enrolling device screen until finish of Loading company resources iOS/Android Exceeded 30 minutes
DeviceCategory Device Category selection (if admin configured) until click Done iOS/Android Exceeded 30 minutes
PreEnrollmentWizard Set up access screen when having started enrollment but returned to Set up access iOS/Android Postpone
PreEnrollmentWizard Set up access screen until clicking Next on the What's Next screen iOS/Android Exceeded 30 minutes

Platform screens

Action name Screen or flow Platform User action
iOSProfileLaunch Prompt to show a configuration profile iOS/iPadOS Ignore
iOSProfileLaunch Installing profile screen iOS/iPadOS Cancel
iOSProfileLaunch Prompt to trust the profile's source to enroll the device iOS/iPadOS Cancel
iOSProfileLaunch Install profile screen until profile is installed iOS/iPadOS Exceeded 30 minutes
AndroidPermissions Device administrator activation screen Android Cancel
AndroidPermissions From prompt for approval to make and manage phone calls until device administrator Activate Android Exceeded 30 minutes
KnoxActivation KLMS agent activation (Samsung only) Android Cancel
KnoxActivation KLMS agent activation until Confirm Android Exceeded 30 minutes

Terms of use

Action name Screen or flow Platform User action
TermsofUse Terms of use (if admin configured) iOS/Android Decline All
TermsofUse Terms of use until Accept all iOS/Android Exceeded 30 minutes

Compliance/Activation

Action name Screen or flow Platform User action
Compliance Device compliance (if admin configured) shows as incomplete on access setup post enrollment iOS/Android Postpone
Compliance Device compliance shows as incomplete until updated to show complete iOS/Android Exceeded 30 minutes
Activation Enrollment activation (if admin configured) shows as incomplete on access setup iOS/Android Postpone
Compliance Device activation shows as incomplete until updated to show complete iOS/Android Exceeded 30 minutes

Next steps

After checking on your incomplete enrollment rates, review your options for improving enrollment.