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Sync devices to get the latest policies and actions with Intune

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  • 2 minutes to read

The Sync device action forces the selected device to immediately check in with Intune. When a device checks in, it immediately receives any pending actions or policies that have been assigned to it. This feature can help you immediately validate and troubleshoot policies you've assigned, without waiting for the next scheduled check-in.

Supported platforms

  • Windows
  • iOS
  • macOS
  • Android (Device administrator and Android for Work only)

Sync a device

  1. Sign in to the Microsoft Endpoint Manager admin center.
  2. Select Devices > All devices.
  3. In the list of devices you manage, select a device to open its Overview pane, and then select Sync.
  4. To confirm, select Yes.

To see the status of the sync action, choose Devices > Monitor > Device actions.

You can find standard Intune policy check-in frequencies in the Refresh cycle times.

Retryable error codes

When an administrator runs the Sync device action, iOS/iPadOS and Android apps that failed and raised a retryable error code are still available to the device. However, apps that raised a nonretryable error code must wait seven days before they're available to the device.

Error code Suggested description Retryable
2016330898 An unknown error occurred. No
2016330897 Your connection to Intune timed out. Reset your connection. Yes
2016330896 You lost connection to the Internet. Reset your connection. Yes
2016330895 You lost connection to the Internet. Reset your connection. Yes
2016330894 You lost connection to the Internet. Reset your connection. Yes
2016330893 You lost connection to the Internet. Reset your connection. Yes
2016330892 International roaming is disabled. No
2016330891 The cellular data connection for this device can't be accessed while a phone call is being made. Wait for the phone call to complete. Yes
2016330890 The cellular network for this device. These devices couldn't be used at this time. No
2016330889 The secure connection failed. Reset your connection. Yes
2016330888 The server trust evaluation has failed. No

Next steps

You can check the details of the device.