Organizational messages in Microsoft Intune

Applies to Windows 11

Important

This feature is in public preview. For more information, see Public preview in Microsoft Intune.

Use organizational messages to send important messages to employees on Intune-managed Windows 11 devices. Organizational messages can be used to communicate in remote and hybrid work scenarios and is intended to help employees:

  • Acclimate to new roles.
  • Learn more about their workplace.
  • Stay informed of new and required updates and trainings.

Organizational messages appear in highly visible places in Windows 11, including the Get Started app, notification area, and just above the taskbar. This article provides an overview of organizational messages, with known issues, limitations, and FAQs.

How it works

Microsoft Intune provides you with pre-written messages in templates designed for the taskbar area, notification area, and Get Started app. You can add a custom destination URL in the message to link employees to additional resources or the next step in their onboarding process. You must include a logo so that employees recognize and know the message is from you.

Messages are assigned to Azure AD users and scheduled in the admin center. After you create a message, you can track the delivery status and user engagement data for it, and cancel the message if it's no longer needed.

Message types

You can create the following types of messages:

  • Taskbar messages: These messages appear just above the desktop taskbar. The message stays visible until the device user dismisses it. Taskbar messages are disruptive and good to use when you need to deliver an important notification, like a critical software update.

  • Notification area messages: These messages appear in the Notification Center. These notifications typically pop up and then disappear. Use them to link employees to informational messages, such as new and available training or optional updates. The device user's Windows 11 Focus Assist settings may disrupt the visibility of these messages.

  • Get Started app messages: These messages appear in the Get Started app. The device user sees this message after they enroll their device and then open the Get Started app. Use this type of message to welcome new employees and link them to resources like benefits information, essential employee trainings, device tips, policies, and support information.

Prerequisites

For all tenant, role, and policy requirements for organizational messages see Prerequisites.

Known issues and limitations

Organizational messages have the following known issues and limitations:

  • Assigning messages to devices and mixed groups isn't supported. If an assigned group includes both users and devices, Intune will only send the message to the users.
  • Organizational messages aren't supported for users who belong to more than 200 groups.
  • If you recently onboarded your tenant to Azure AD, it can take 36 to 64 hours before you're able to use the organizational messages feature.
  • When you create an organizational message for the Get Started app, Microsoft Intune automatically sets the delivery end date to 12/31/2035, which is shown in the profile summary. The message will be delivered to targeted groups until that date or until you cancel the message.
  • Scope groups and scope tags aren't available in organizational messages.
  • Message priority isn't supported. If you schedule multiple messages of the same type for the same time window, targeted employees will receive the messages in a random order.
  • We observed that sometimes after admins create a message and receive a success confirmation, a background task fails and limits functionality. The failure isn't communicated in the UI, and the status for the message still appears as Scheduled. You'll know this happened if the cancellation option and user engagement details are unavailable.

Frequently asked questions

This section answers frequently asked questions (FAQ) for organizational messages.

Can I customize message text?

No, we'll generate the message based on the theme you select. You can add a custom URL to the message to link people to more detailed information.

What do I need to do if I don’t have the correct permissions?

Contact someone in your organization who is an Azure AD Global Administrator, Intune Administrator, or Intune Role Administrator and ask them to assign one of the following roles:

  • Azure AD Global Administrator
  • Intune Administrator
  • Organizational messages manager (Microsoft Intune role)
  • Organizational messages writer (Azure AD role)

Why do I need to update other policies before I create a message?

The required policies described in Prerequisites control access to the taskbar, notification area, and Get Started app. If the settings are blocked or not configured as described, employees will not receive the messages.

Where can I share an idea for organizational messages or suggest an improvement?

In the Microsoft Endpoint Manager admin center, select the Feedback icon that's next to your account name at the top of the page. Rate your experience and then describe your experience or idea. If you're okay with getting a response from Microsoft, select Microsoft can email you about your feedback.

For other support options, see How to get support in Microsoft Endpoint Manager admin center.

Next steps

Complete the prerequisites for organizational messages to enable the feature in your tenant.