Check access from Company Portal app for Windows

Verify that your device has access to work or school resources.

Organizations enforce requirements–such as encryption and password limits– to make sure only secure, trusted devices access their data. Managed devices must meet and maintain these requirements to access the organization's resources.

The Check access action evaluates your device's settings and its access status. The Device details page lists the settings you need to adjust to regain access.

Complete the steps in this article to check access from the Company Portal app for Windows.

Check access from Device details page

  1. Open the Company Portal app for Windows and go to My Devices.

    Example screenshot of the Company Portal app for Windows, Home page, highlighting the My Devices section.

  2. Select a device.

  3. On the Device details page, select Check access. The app syncs your device with your organization's current requirements and checks to make sure your device matches them. This check can take a few minutes.

    Example screenshot of the Company Portal app for Windows, Device details page, highlighting the Check Access button.

  4. Look at the status update. It will show that your device Can access your organization's resources, Cannot access your organization's resources, or Can access company resources, but action required. Example screenshot of the Company Portal app for Windows, Device details page, highlighting the Status section.

  5. If your device can't access resources or can access resources but action is required, go to the alert at the top of the page. Click More to expand its details. Click Less to collapse them.

    Important

    When you can still access resources, but an action is required, you will need to take the required remediation actions by the specified date, or you'll lose access to resources.

    Example screenshot of the Company Portal app for Windows, Device details page, highlighting the alert at the top of the page.

  6. When applicable, the message shows additional help links and remediation actions. Select one or more of these options to start troubleshooting right away. The resolve, sync, and contact actions–described below–are only visible when using Company Portal on the affected device.

    • How to resolve this opens a relevant help article, if available.
    • Resolve redirects you to the setting on your device.
    • Sync evaluates your device to make sure it matches your organization's requirements.
    • Contact IT redirects you to your IT team's contact information.
  7. After you've updated the settings, click Check access to confirm your device's status.

    Example screenshot of the Company Portal app for Windows, Device details page, highlighting the Status section.

Check access from device context menu

  1. Open the Company Portal app for Windows and go to My Devices.

    Example screenshot of the Company Portal app for Windows, Home page, highlighting the My Devices section.

  2. Right-click or press and hold a device to open its context menu.

    Example screenshot of the Company Portal app for Windows, Home page. Device context menu is visible in the My Devices section of the page and shows "Rename", "Remove", and "Check access" actions.

  3. Select Check access. The app syncs your device with your organization's current requirements and checks to make sure your device matches. This check can take a few minutes.

  4. A message appears under the device to let you know that the device Can access company resources or Can't access company resources.

    Screenshot shows My Devices with a phone highlighted.

  5. If your device can't access resources, select the device.

  6. On the Device details page, go the alert at the top of the page. Click More to expand its details. Click Less to collapse them.

    Example screenshot of the Company Portal app for Windows, Device details page, highlighting the alert at the top of the page.

  7. When applicable, the message shows additional help links and remediation actions. Select one or more of these options to start troubleshooting right away. The resolve, sync, and contact actions–described below–are only visible when using Company Portal on the affected device.

    • How to resolve this opens a relevant help article, if available.
    • Resolve redirects you to the setting on your device.
    • Sync evaluates your device to make sure it matches your organization's requirements.
    • Contact IT redirects you to your IT team's contact information.
  8. After you've updated the settings, click Check access at the bottom of the page.

    Example screenshot of the Company Portal app for Windows, Device details page, highlighting the Check access action.

Need more help? Find your company support's contact information on the Company Portal website.