Retrieve iOS app logs from device

Whenever you experience a problem in Company Portal, the details of that problem are recorded and stored on your device in a diagnostic log. This article describes how to upload those logs from your device to your computer. This process is useful for when you need troubleshooting help, because you can save the logs in a file and email it to your IT support person.

Retrieve logs via Console app

To retrieve logs via the native Console app, you'll need your iOS device, a USB cable, and a Mac running macOS 10.12 or later.

1. Connect your iOS device to your Mac with the USB cable.
2. On your Mac, press command + Space and search for Console. You can also find it in Applications > Utilities > Console.
3. On your iOS device, you'll be prompted to trust the computer. Select Trust.
4. In Console, select your iOS device from the Devices list. Console begins to gather your logs.
5. From the menu, select Action > Include Info Messages and Include Debug Messages.
6. Select Clear and remove any search queries you may have in Console.
7. Open Company Portal on your iOS device and try to reproduce the problem by repeating the steps or actions you took leading up to the problem.
8. In the Console toolbar, select Edit > Select All, and then select Edit > Copy.
9. Paste the log contents in a text editor.
10. From the menu, select Format > Make Plain Text.
11. Save the file as a .log file (Example: Contosologs.log)

Next steps

After you save your file, you can send it to your IT support person as an email attachment. For contact information, check the Company Portal website.