Turn off battery optimization in Company Portal app
Applies to Company Portal app for Android
Turn off battery optimization in the Company Portal app. On some devices, battery optimization prevents Company Portal from running in the background and receiving necessary updates.
To ensure that your work or school device stays up-to-date and connected, turn off battery optimization in the Company Portal app for Android:
- Sign in to the Company Portal app with your work or school account.
- Tap Settings.
- Next to Battery Optimization, flip the switch to the turn off position.
Need additional help? Contact your IT support person. For contact information, sign in to the Company Portal website with your work or school account, and then go to Helpdesk.