Kerna AI Email Assistant

Last updated by the developer on: August 21, 2026

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General information

Information provided by Kerna to Microsoft:

Information	Response
App name	Kerna AI Email Assistant
ID	WA200011536
Office 365 clients supported	Outlook 2013 or later on Windows, Outlook 2016 or later on Mac, Outlook on the web
Partner company name	Kerna
Company's website	https://www.kerna.io
App's Terms of Use	https://www.kerna.io/terms
Core functionality of the app	Kerna is an email workflow tool for Outlook. On request it triages open messages into custom or preset categories across 20 industry taxonomies, summarises threads and attachments, extracts chosen fields from attachments into Excel or Word, drafts and improves replies, and translates in 45 languages. Nothing runs in the background. Message content is processed in memory only, personal data is redacted before inference, and the AI provider operates under zero data retention.
Company headquarter location	Poland
App info page	https://www.kerna.io/#features
What is the hosting environment or service model used to run your app?	Paas
Which hosting cloud providers does the app use?	GCP
Is AI functionality part of the app�s core features or workflows?	Yes
Online Service interfaces	Office.js (Outlook Mailbox API, ReadWriteItem): read open message plus attachments, insert drafts. Microsoft identity platform (login.microsoftonline.com): MSAL NAA sign-in, add-in SSO, OBO exchange, JWKS. Microsoft Graph v1.0, delegated only: Mail.Read, Mail.ReadWrite, MailboxSettings.ReadWrite, Calendars.ReadWrite, Contacts.ReadWrite, Tasks.ReadWrite, People.Read, User.Read. No EWS, Outlook REST v2.0, /beta, webhooks, subscriptions, SharePoint, OneDrive, Teams or Azure services.

Questions

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How the app handles data

This information has been provided by Kerna about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Information	Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device?	Yes
What data is processed by your app?	User mail data: the subject, body and attachments of the message the user is acting on. Calendar events, tasks, contacts and relevant-people data, only when the user invokes those actions. User profile data: display name and email address, read at sign-in. All of it is held in volatile memory for the duration of the user-initiated request and discarded once the result is returned.
Does the app support TLS 1.2 or higher?	Yes
Does the app or underlying infrastructure store any Microsoft customer data?	Yes
What data is stored in your databases?	Account data received at Microsoft sign-in: email address and display name. Subscription data: Stripe customer ID reference, plan tier, subscription status, billing cycle dates. Usage data: token consumption counts per user and per team. Preferences: language, tone, display settings. Analytics events keyed to a SHA-256 hash of the email address. No message content, subjects, headers, recipients or attachment data is stored.
If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored?	Poland
Do you have an established data rentention and disposal process?	Yes
How long is data retained after account termination?	Less than 30days
Do you have an established data access management process?	Yes
Do you transfer customer data or customer content to third parties or sub-processors?	Yes
Do you have data sharing agreements in place with any third party service you share Microsoft customer data with?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

This information has been provided by Kerna AI Email Assistant about the security practices this app employs.

Information	Response
Do you perform annual penetration testing on the app?	No
Does the app have a documented disaster recovery plan, including a backup and restore strategy?	Yes
Does your environment use traditional anti-malware protection or application controls?	ApplicationControls
Do you have an established process for indentifying and risk ranking security vulnerabilities?	Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches?	Yes
Do you carry out patch management activities according to your patching policy SLAs?	Yes
Does your enviroment have any unsupported operating systems or software?	No
Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it?	Yes
Do you have a firewall installed on your external network boundary?	No
Do you have an established change management process used to review and approve change requests before they are deployed to production?	No
Is an additional person reviewing and approving all code change requests submitted to production by the original developer?	No
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10?	Yes
Multifactor Authentication (MFA) enabled for:	Credential, DNSManagement
Do you have an established process for provisioning, modification, and deletion of employee accounts?	Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app?	N/A
Do you have event logging set up on all system components supporting your app?	Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events?	Yes
When a security event is detected are alerts automatically sent to an employee for triage?	Yes
Do you have a formal information security risk management process established?	No
Do you have a formal security incident response process documented and established?	Yes
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

This information has been provided by Kerna AI Email Assistant regarding the compliance standards their app requires and has the certifications they have accomplished.

Information	Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)?	N/A
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)?	N/A
Has the organization achieved a Service Organization Controls (SOC 1) Certification?	No
Has the organization achieved a Service Organization Controls (SOC 2) Certification?	No
Has the organization achieved a Service Organization Controls (SOC 3) Certification?	No
Do you carry out annual PCI DSS assessments against the app and its supporting environment?	N/A
Is the app International Organization for Standardization (ISO 27001) certified?	No
Does the app comply with International Organization for Standardization (ISO 27018)?	No
Does the app comply with International Organization for Standardization (ISO 27017)?	No
Does the app comply with International Organization for Standardization (ISO 27002)?	No
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant?	No
Does the app comply with Family Educational Rights and Privacy Act (FERPA)?	N/A
Does the app comply with Children's Online Privacy Protection Act (COPPA)?	N/A
Does the app comply with Sarbanes-Oxley Act (SOX)?	N/A
Does the app comply with NIST 800-171?	N/A
Has the app been Cloud Security Alliance (CSA Star) certified?	No

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)?	Yes
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data?	Yes
Privacy Policy URL	https://www.kerna.io/privacy
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact?	No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)?	No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws?	No
Does the app collect or process data from minors (i.e., individuals under the age of 16)?	No
Does the app have capabilities to delete an individual's personal data upon request?	Yes
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request?	Yes
Does the app provide individuals the ability to correct or update their personal data?	Yes
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.?	Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist?	Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication?	Yes
Does your app support Conditional Access policies?	Yes
List the types of policies supported	Multifactor authentication, sign-in frequency, sign-in and user risk (Identity Protection), device compliance and Entra hybrid join, approved client app and app protection policies
Does your app support Continuous Access Evaluation (CAE)	No
Does your app store any credentials in code?	Yes
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs?	Yes

Data access using Microsoft Graph

Graph Permission	Permission Type	Justification	Microsoft Entra App ID
Calendars.ReadWrite	delegated	Creates a calendar event from a date the user has confirmed. Reads the calendar view first to check for conflicts.	3718f91c-db30-473e-817c-e3a4ea4df17b
Contacts.ReadWrite	delegated	Saves a contact the user has confirmed. Reads saved contacts for recipient search on personal accounts.	3718f91c-db30-473e-817c-e3a4ea4df17b
Mail.Read	delegated	Reads the selected message, its thread, inbox and sent listings for triage, and attachment content for extraction.	3718f91c-db30-473e-817c-e3a4ea4df17b
Mail.ReadWrite	delegated	Writes a confirmed triage category and read state to a message, and moves a message to a folder the user selected.	3718f91c-db30-473e-817c-e3a4ea4df17b
MailboxSettings.ReadWrite	delegated	Registers triage categories in the mailbox category list so they appear natively in Outlook with colours.	3718f91c-db30-473e-817c-e3a4ea4df17b
People.Read	delegated	Relevance-ranked recipient suggestions during compose. Read-only.	3718f91c-db30-473e-817c-e3a4ea4df17b
Tasks.ReadWrite	delegated	Creates a Microsoft To Do task from an action item the user has confirmed. Reads the task lists to choose the destination.	3718f91c-db30-473e-817c-e3a4ea4df17b
User.Read	delegated	Reads the signed-in user's name and email to identify the account and apply the correct entitlement.	3718f91c-db30-473e-817c-e3a4ea4df17b
openid	delegated	Standard OpenID Connect sign-in scope. No resource data accessed.	3718f91c-db30-473e-817c-e3a4ea4df17b
profile	delegated	Standard OpenID Connect scope for basic profile claims. No resource data accessed.	3718f91c-db30-473e-817c-e3a4ea4df17b

This application does not have Additional APIs.

Questions

Questions or updates to any of the information you see here? Contact us!