iGlobe CRM Office 365 for Microsoft Office 365

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Last updated by the developer on: December 2, 2022

General information

Information provided by iGlobe to Microsoft:

Information Response
App name iGlobe CRM Office 365 for Microsoft Office 365
ID WA104379222
Office 365 clients supported SharePoint 2013 or later
Partner company name iGlobe
Company's website https://www.iglobecrm.com
App's Terms of Use https://iglobecrm.com/content/iglobe-crm-office-365-end-use...
Core functionality of the app iGlobe CRM Office 365 a SharePoint provided hosted. iGlobe CRM Office 365 is a simple and easy to use CRM Add-in for business using Office 365. With Outlook-, Excel, Word add-ins and Teams App combined with a seamless integration to the Office 365 Planner, SharePoint and Teams the iGlobe SharePoint Add-in is a true Office 365 extension. iGlobe CRM permission level are set base on the integration across all used Microsoft 365 services.
Company headquarter location Denmark
App info page https://www.iglobecrm.com
What is the hosting environment or service model used to run your app? Paas
Which hosting cloud providers does the app use? Azure

Questions

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How the app handles data

This information has been provided by iGlobe about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Information Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? Yes
What data is processed by your app? Data collected to allow you and iGlobe to administer your organization’s licensing account, we are collecting e-mail and name. Information collected can be viewed by your organizational App administrator in the App license management page.
Does the app support TLS 1.1 or higher? Yes
Does the app or underlying infrastructure store any Microsoft customer data? No

Questions

Questions or updates to any of the information you see here? Contact us!

Information from the Microsoft Cloud App Security catalog appears below.

Information Response
Do you perform annual penetration testing on the app? Yes
Does the app have a documented disaster recovery plan, including a backup and restore strategy? Yes
Does your environment use traditional anti-malware protection or application controls? TraditionalAntiMalware, ApplicationControls
Do you have an established process for indentifying and risk ranking security vulnerabilities? Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches? Yes
Do you carry out patch management activities according to your patching policy SLAs? Yes
Does your enviroment have any unsupported operating systems or software? No
Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? Yes
Do you have a firewall installed on your external network boundary? Yes
Do you have an established change management process used to review and approve change requests before they are deployed to production? Yes
Is an additional person reviewing and approving all code change requests submitted to production by the original developer? Yes
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? Yes
Multifactor Authentication (MFA) enabled for: CodeRepositories, Credential
Do you have an established process for provisioning, modification, and deletion of employee accounts? Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? N/A
Do you have event logging set up on all system components supporting your app? Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? Yes
When a security event is detected are alerts automatically sent to an employee for triage? Yes
Do you have a formal information security risk management process established? Yes
Do you have a formal security incident response process documented and established? Yes
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? Yes
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? Yes
Does the app comply with Service Organization Controls (SOC 1)? Yes
Most recent SOC1 certification date 2022-12-01
Does the app comply with Service Organization Controls (SOC 2)? Yes
Which SOC 2 certification did you achieve? type2
Most recent SOC2 certification date 2022-12-01
Does the app comply with Service Organization Controls (SOC 3)? Yes
Most recent SOC3 certification date 2022-12-01
Do you carry out annual PCI DSS assessments against the appand its supporting environment? Yes
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Does the app comply with International Organization for Standardization (ISO 27018)? Yes
Does the app comply with International Organization for Standardization (ISO 27017)? Yes
Does the app comply with International Organization for Standardization (ISO 27002)? Yes
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? Yes
Does the app comply with Family Educational Rights and Privacy Act (FERPA)? Yes
Does the app comply with Children's Online Privacy Protection Act (COPPA)? N/A
Does the app comply with Sarbanes-Oxley Act (SOX)? N/A
Does the app comply with NIST 800-171? N/A
Has the app been Cloud Security Alliance (CSA Star) certified? No

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? Yes
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data? Yes
Privacy Policy URL https://iglobecrm.com/content/legal-information
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact? No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)? No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws? No
Does the app collect or process data from minors (i.e., individuals under the age of 16)? No
Does the app have capabilities to delete an individual's personal data upon request? Yes
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request? N/A
Does the app provide individuals the ability to correct or update their personal data? N/A
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Does your application integrate with Microsoft Identity Platform (Azure AD) for single-sign on, API access, etc.? Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist? Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication? Yes
Does your app support Conditional Access policies? Yes
List the types of policies supported Security defaults and any other of the common policies like Block legacy authentication* Require MFA for administrators* Require MFA for Azure management* Require MFA for all users*
Does your app support Continuous Access Evaluation (CAE) true
Does your app store any credentials in code? No
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? Yes

Data access using Microsoft Graph

Graph Permission Permission Type Justification Azure AD App ID
Calendars.ReadWrite delegated iGlobe CRM integration to and from the calendar 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Directory.AccessAsUser.All delegated Read, Update, Create Planner Tasks, users Calendar, Outlook, SharePoint access to work with the SharePoint App 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Directory.Read.All delegated Read Planner Tasks, users Calendar, Outlook, SharePoint access to work with the SharePoint App 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Directory.ReadWrite.All delegated Read, Update, Create Planner Tasks, users Calendar, Outlook, SharePoint access to work with the SharePoint App 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Files.Read delegated Read the user files 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Files.ReadWrite.All delegated Have full access to all files users can access on the CRM application 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Group.Read.All delegated Read Planner Tasks, Read the users recent activities, Get SharePoint list, libraries and files. working with data in iGlobe CRM 0bb1641a-3b3b-47f7-a11e-01279d92abfb
GroupMember.ReadWrite.All delegated Read, Update, Create Planner Tasks, users recent activities, Get SharePoint list, libraries and files. working with data in iGlobe CRM 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Mail.ReadWrite delegated iGlobe CRM integration to and from Outlook 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Sites.Manage.All delegated iGlobe CRM SharePoint integration using a site per customer. Data are stored in list and libraries on the site the CRM is deployed. Allowing access to work with data on the site 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Sites.Read.All delegated Data are stored in list and libraries on the site the CRM is deployed. Allowing access to read data on the site 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Sites.ReadWrite.All delegated Data are stored in list and libraries on the site the CRM is deployed. Allowing access to read data on the site 0bb1641a-3b3b-47f7-a11e-01279d92abfb
Tasks.ReadWrite delegated iGlobe CRM Planner intgeration 0bb1641a-3b3b-47f7-a11e-01279d92abfb
User.Read delegated Sign in and read user profile. 0bb1641a-3b3b-47f7-a11e-01279d92abfb
User.Read.All delegated Read and update calendar entries, Read and update Outlook To Do and Planner Task. Get user permisions 0bb1641a-3b3b-47f7-a11e-01279d92abfb
openid delegated Sign user in 0bb1641a-3b3b-47f7-a11e-01279d92abfb
profile delegated View users' basic profile 0bb1641a-3b3b-47f7-a11e-01279d92abfb

This application does not have Additional APIs.

Questions

Questions or updates to any of the information you see here? Contact us!

Certification information

Control Microsoft 365 Certification Result
APPLICATION SECURITY PASS
     Penetration Testing In Scope
     Vulnerability Assessment Review (DAST/SAST/Penetration Test) In Scope
OPERATIONAL SECURITY PASS
     Malware Protection - Anti-Virus N/A
     Malware Protection - Application Control N/A
     Patch Management - Risk Ranking In Scope
     Patch Management - Patching In Scope
     Vulnerability Scanning In Scope
     Firewall - Firewalls (or equivalent technologies) In Scope
     Firewall - Web Application Firewalls (WAFs) (Optional) N/A
     Change Control In Scope
     Secure Software Development/Deployment In Scope
     Account Management In Scope
     Intrusion Detection and Prevention (Optional) In Scope
     Security Event Logging In Scope
     Reviewing (Logging Data) In Scope
     Security Event Alerting In Scope
     Information Security Risk Management In Scope
     Incident Response In Scope
DATA HANDLING SECURITY & PRIVACY PASS
     Data in Transit In Scope
     Data At Rest In Scope
     Data Retention and Disposal In Scope
     Data Access Management In Scope
     GDPR In Scope

Questions

Questions or updates to any of the information you see here? Contact us!