Helpdesk System
Last updated by the developer on: August 3, 2024
General information
Information provided by SharepointEmpower Private Limited to Microsoft:
| Information | Response |
|---|---|
| App name | Helpdesk System |
| ID | WA200005785 |
| Office 365 clients supported | SharePoint 2016 or later |
| Partner company name | SharepointEmpower Private Limited |
| Company's website | https://www.sharepointempower.com |
| App's Terms of Use | https://www.sharepointempower.com/legal-terms-of-use |
| Core functionality of the app | Helpdesk, a certified Microsoft 365 App Compliance Solution, ensures swift, secure issue resolution |
| Company headquarter location | India |
| App info page | https://www.sharepointempower.com/helpdesk-system |
| What is the hosting environment or service model used to run your app? | Paas |
| Which hosting cloud providers does the app use? | Microsoft Office 365 SharePoint Online Tenant |
| Customer support contact. | support@sharepointempower.com |
Questions
Questions or updates to any of the information you see here? Contact us!
How the app handles data
This information has been provided by SharepointEmpower Private Limited about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.
| Information | Response |
|---|---|
| Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? | Yes |
| What data is processed by your app? | User Name, Email and Tenant Name for integration with Dynamic CRM. |
| Does the app support TLS 1.1 or higher? | Yes |
| Does the app or underlying infrastructure store any Microsoft customer data? | Yes |
| What data is stored in your databases? | User Name, Email and Tenant Name for integration with Dynamic CRM. |
| If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored? | India |
| Do you have an established data rentention and disposal process? | No |
| How long is data retained after account termination? | Not retained |
| Do you have an established data access management process? | No |
| Do you transfer customer data or customer content to third parties or sub-processors? | No |
Questions
Questions or updates to any of the information you see here? Contact us!
Information from the Microsoft Cloud App Security catalog appears below.
| Information | Response |
|---|---|
| Do you perform annual penetration testing on the app? | Yes |
| Does the app have a documented disaster recovery plan, including a backup and restore strategy? | Yes |
| Does your environment use traditional anti-malware protection or application controls? | TraditionalAntiMalware |
| Do you have an established process for indentifying and risk ranking security vulnerabilities? | Yes |
| Do you have a policy that governs your service level agreement (SLA) for applying patches? | Yes |
| Do you carry out patch management activities according to your patching policy SLAs? | Yes |
| Does your enviroment have any unsupported operating systems or software? | No |
| Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? | Yes |
| Do you have a firewall installed on your external network boundary? | Yes |
| Do you have an established change management process used to review and approve change requests before they are deployed to production? | Yes |
| Is an additional person reviewing and approving all code change requests submitted to production by the original developer? | Yes |
| Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? | Yes |
| Multifactor Authentication (MFA) enabled for: | CodeRepositories, DNSManagement, Credential |
| Do you have an established process for provisioning, modification, and deletion of employee accounts? | Yes |
| Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? | Yes |
| Do you have event logging set up on all system components supporting your app? | Yes |
| Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? | Yes |
| When a security event is detected are alerts automatically sent to an employee for triage? | Yes |
| Do you have a formal information security risk management process established? | Yes |
| Do you have a formal security incident response process documented and established? | Yes |
| Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? | N/A |
| Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? | N/A |
| Does the app comply with Service Organization Controls (SOC 1)? | N/A |
| Does the app comply with Service Organization Controls (SOC 2)? | No |
| Does the app comply with Service Organization Controls (SOC 3)? | No |
| Do you carry out annual PCI DSS assessments against the appand its supporting environment? | N/A |
| Is the app International Organization for Standardization (ISO 27001) certified? | No |
| Does the app comply with International Organization for Standardization (ISO 27018)? | N/A |
| Does the app comply with International Organization for Standardization (ISO 27017)? | No |
| Does the app comply with International Organization for Standardization (ISO 27002)? | No |
| Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? | No |
| Does the app comply with Family Educational Rights and Privacy Act (FERPA)? | N/A |
| Does the app comply with Children's Online Privacy Protection Act (COPPA)? | N/A |
| Does the app comply with Sarbanes-Oxley Act (SOX)? | N/A |
| Does the app comply with NIST 800-171? | N/A |
| Has the app been Cloud Security Alliance (CSA Star) certified? | No |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? | No |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.? | No |
| Does your app support Continuous Access Evaluation (CAE) | No |
| Does your app store any credentials in code? | No |
| Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? | No |
This application does not use Microsoft Graph.
This application does not have Additional APIs.
Questions
Questions or updates to any of the information you see here? Contact us!
Certification information
| Control | Microsoft 365 Certification Result |
|---|---|
| APPLICATION SECURITY | N/A |
| Penetration Testing | N/A |
| Vulnerability Assessment Review (Penetration Test) | N/A |
| OPERATIONAL SECURITY | PASS |
| Awareness Training | In Scope |
| Malware Protection - Anti-Malware | N/A |
| Malware Protection - Application Control | N/A |
| Patch Management - Patching & Risk Ranking | In Scope |
| Vulnerability Scanning | In Scope |
| Network Security Controls (NSC) | N/A |
| Change Control | In Scope |
| Secure Software Development/Deployment | In Scope |
| Account Management | In Scope |
| Security Event Logging, Reviewing and Alerting | N/A |
| Information Security Risk Management | In Scope |
| Security Incident Response | In Scope |
| Business Continuity Plan (BCP) and Disaster Recovery Plan | In Scope |
| DATA HANDLING SECURITY & PRIVACY | N/A |
| Data in Transit | N/A |
| Data At Rest | N/A |
| Data Retention, Back-up and Disposal | N/A |
| Data Access Management | N/A |
| GDPR | N/A |
| HIPAA | N/A |
Questions
Questions or updates to any of the information you see here? Contact us!