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This article provides troubleshooting guidance for issues that may occur while updating Microsoft 365 Apps. A reported update failure rarely indicates a final or permanent problem. Updates retry automatically and generally succeed over time without intervention. As a result, further action is generally not required. However, if devices in your environment are repeatedly failing to update and create compliance or servicing concerns, use the guidance in this article to investigate further.
General guidance for resolving update errors
Many update errors for Microsoft 365 Apps are due to temporary system or environmental conditions, such as loss of network connectivity or insufficient disk space. In these cases, the error occurs in the background with no impact to the end-user. Click-to-Run automatically retries within 24 hours. The following actions will resolve most update issues:
Restart the device
A device restart isn't required to apply updates to Microsoft 365 Apps. However, restarting the device can help clear up most transient conditions that prevent updates from installing successfully. These conditions include:- Applications holding files open
- In‑progress system operations
- Temporary access or file‑locking issues
- Incomplete shutdown or restart states
Verify network connectivity
Devices that update using the Office Content Delivery Network (CDN) require a reliable internet connection.- Confirm the device has reliable network connectivity
- Ensure the device can reach the recommended Microsoft 365 endpoints
- Check that network inspection, proxy, and/or VPN aren't blocking downloads
- If Delivery Optimization is in use, verify your configuration and try the DeliveryOptimizationTroubleshooter.
Verify disk space
Ensure devices have sufficient free disk space for updates to download and apply.- Target a minimum of 1 GB of free disk space, up to 5 GB if Microsoft 365 Apps has not been updated for several months
Verify endpoint security software
Ensure antivirus or other endpoint security software isn't aggressively scanning or blocking Office file paths.- C:\Program Files\Common Files\Microsoft Shared\ClickToRun\
- C:\Program Files\Microsoft Office\
- C:\Program Files (x86)\Microsoft Office\
- C:\ProgramData\Microsoft\ClickToRun\
- C:\ProgramData\Microsoft\Office\
Repair or reinstall
For persistent updates issues that aren't resolved using steps 1-4:- Try repairing the Office applications using the built-in repair tool.
- As a last resort, try reinstalling Microsoft 365 Apps using your preferred method.
Update errors
This section lists common update error codes for Microsoft 365 Apps. For devices managed by Cloud Update, error codes are reported in the Microsoft 365 Apps admin center as part of update status and reporting. Error codes can also appear directly in the application when an update is applied in the foreground on a device.
| Error code | Source | Description |
|---|---|---|
| 5 | Click-to-Run | Access Denied • Multiple possible causes • Expected to resolve with a retry |
| 32 | Click-to-Run | Error sharing violation • File operation failed • Expected to resolve with a retry |
| 112 | Click-to-Run | Insufficient disk space • Free up a minimum of 1 GB of disk space and retry |
| 30029 | Click-to-Run | Invalid argument • Multiple possible causes • Expected to resolve with a retry |
| 30033 | Click-to-Run | Invalid data • Possible corrupted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration• If the issue persists, run a full online repair |
| 30038 | Click-to-Run | Invalid operation • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 30045 | Click-to-Run | Invalid Metadata File • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 30088 | Click-to-Run | Unexpected Error • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 30094 | Click-to-Run | Invalid Signature • Signature validation failed • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 30117 | Click-to-Run | Registration Failure • Failed to write registry • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 30156 | Click-to-Run | Operation Canceled • Update canceled by user or system restart • Expected to resolve with a retry |
| 30177 | Click-to-Run | Process Pool Shutdown • Process shutdown • Expected to resolve with a retry |
| 30179 | Click-to-Run | Pipeline Insufficient Disk Space |
| 30182 | Click-to-Run | FileTransportError • File operation failed • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 30183 | Click-to-Run | HttpTransportError • Download error • Expected to resolve with a retry • If the issue persists, verify network connectivity |
| 30198 | Click-to-Run | ConfigUnavailable • Office config unavailable • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 50004 | Click-to-Run | EFAILED_STOP_C2RSERVICE • Failed to stop the Microsoft Office Click-to-Run Service • Expected to resolve with a retry • If the issue persists, run a full online repair |
| 50006 | Click-to-Run | EFAILED_LOCK_PACKAGE_TO_UPDATE • Blocked by running apps • Expected to resolve with a retry |
| 2147942512 | HRESULT, external dependency | ERROR_DISK_FULL • Insufficient disk space |
| 2147942974 | HRESULT, external dependency | ERROR_UNHANDLED_EXCEPTION • Unhandled exception occurred in the application |
| 2147943515 | HRESULT, external dependency | ERROR_SHUTDOWN_IN_PROGRESS • A system shutdown is in progress |
| 2147954407 | HRESULT, external dependency | WININET_E_NAME_NOT_RESOLVED • The server name or address could not be resolved |
| 2147954429 | HRESULT, external dependency | WININET_E_CANNOT_CONNECT • A connection with the server could not be established |
| 2147954430 | HRESULT, external dependency | WININET_E_CONNECTION_ABORTED • The connection with the server was terminated abnormally |
| 2149122451 | HRESULT, external dependency | HTTP_E_STATUS_FORBIDDEN • Forbidden (403) • Expected to resolve with a retry • If the issue persists, verify network connectivity |
| 2149122551 | HRESULT, external dependency | HTTP_E_STATUS_SERVICE_UNAVAIL • Service unavailable (503) • Expected to resolve with a retry • If the issue persists, verify network connectivity |
| 2149580816 | HRESULT, external dependency | BG_E_NETWORK_DISCONNECTED • The network adapter is inactive or disconnected • Expected to resolve with a retry • If the issue persists, verify network connectivity |
| 2149580884 | HRESULT, external dependency | BG_E_MAXDOWNLOAD_TIMEOUT • BITS job timed out • Expected to resolve with a retry • If the issue persists, verify network connectivity |
| 2161123330 | HRESULT, external dependency | DO_E_DOWNLOAD_NO_PROGRESS • Delivery Optimization - download of a file saw no progress within the defined period • Expected to resolve with a retry • If the issue persists, verify network connectivity |
| 2161129477 | HRESULT, external dependency | DO_E_BLOCKED_BY_NO_NETWORK • Delivery Optimization - core paused the job due to loss of network connectivity • Expected to resolve with a retry • If the issue persists, verify network connectivity |
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