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Provide user feedback for Microsoft Copilot for Microsoft 365

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Microsoft Copilot for Microsoft 365 is a product that helps users boost their productivity with large-language models (LLM). While Copilot is designed to provide accurate and informative responses based on the knowledge and data available in the Microsoft Graph, it's important to note that answers may not always be completely accurate. This is because Copilot generates responses based on patterns and probabilities in language data. Providing feedback is essential to improve the product and make it more dependable for users.

Copilot for Microsoft 365 currently allows user-initiated feedback. As an admin, you can give feedback to supplement the user-initiated process. This helps Microsoft receive comprehensive diagnostic data to aid in debugging, especially in cases where users may not be able to provide feedback themselves. By providing feedback on behalf of your users, you can help enhance the overall experience of Copilot for your organization by improving the quality and relevance of its responses.

This article explains how you can initiate feedback on behalf of your users.

Prerequisites

Before you begin, you must have the following:

  • A Microsoft 365 subscription with Microsoft Copilot for Microsoft 365 license

  • Global Admin role to complete the task in this article. For more information, see About admin roles in the Microsoft 365 admin center.

  • An email address of the user who experienced an issue with Copilot for Microsoft 365.

Steps to provide feedback to Microsoft

To provide feedback to Microsoft on behalf of a user who encountered a problem with Copilot for Microsoft 365, follow these steps:

  1. Go to admin.microsoft.com and sign in with Global Admin credentials. Select on Copilot in the left navigation pane to enter the Copilot home page.

  2. Find Copilot diagnostic logs and select it to open the Copilot feedback diagnostic logs pane. Review the information and then select Get started.

    Screenshot showing the side pane to get started with submitting user feedback for Copilot.

  3. Enter the email address of the user who reported the issue. Then, choose the number of rounds of conversations that you’d like to share with Microsoft, and then select Review.

    Note

    The maximum number of conversations you can share is 30.

  4. After a short wait, you’ll receive a JSON file containing the user's conversations with Copilot for the past X interactions (utterance/response pairs) that you select, along with their feedback logs. The file will be redacted to protect Microsoft IP, if any. You can use any JSON viewer tool to inspect the data and include additional comments for the feedback. The file will be available for download once it's generated.

  5. Decide whether or not to move forward with the feedback submission to Microsoft. If you choose to share the data, select Submit. If you don’t want to share the data, select Cancel.

  6. If you select, Submit, the log files will be sent to Microsoft along with your consent and you’ll see a confirmation message. If you select Cancel, no data will be sent to Microsoft, and you’ll see cancellation message. Microsoft doesn’t collect anything before you select Submit.

  7. Once you select Submit, the user who you submitted feedback on behalf of receives an automatic email from Microsoft to inform them about the feedback submission.

    Screenshot showing the email users receive when their feedback has been submitted by an admin.

  8. The Microsoft product team will use the data in the zip file to troubleshoot and resolve the issue by correlating it with other backend systems.

Data protection and privacy

For more information on how Microsoft protects your data, refer to the Microsoft Privacy Statement and the Microsoft Copilot Terms of Use: My Account - Settings & Privacy.

For more information about privacy with Microsoft Copilot for Microsoft 365, see Data, Privacy, and Security for Microsoft Copilot for Microsoft 365.

Additional resources