Cowork usage report

The Cowork Usage report provides visibility into how users in your organization engage with Cowork. Use this report to track usage, adoption trends, and monitor user retention. Use the dashboard to:

• Gain visibility into usage and adoption trends across your organization.
• Track active users, total tasks, average tasks per user, and retention over time.
• View daily activity and drill into user-level details.
• Monitor grace period status and set up access for usage-based billing.
• Export data for offline analysis and reporting.

Access the report

Important

You must have one of the appropriate permissions to view this report. For more information, see Usage report permissions. For additional information, see About admin roles, Assign admin roles, and Microsoft 365 usage reports overview.

To access the report:

1. Sign in to the Microsoft 365 admin center.
2. In the left navigation, select Copilot.
3. Under the Copilot section, select Cowork.
4. Select either:
   1. Overview to view Cowork adoption and usage at a glance.
   2. Usage to view key engagement indicators at a glance. If you select the Usage tab, at the top of the page, use the Date range selector to filter the report data. The default view shows the past 28 days. All summary metrics, charts, and the usage details table update to reflect the selected time period.

Note

The report header shows when data was last refreshed. Check the Last updated timestamp in the upper-right corner to understand the recency of the data.

Overview tab

Metric	Description
Active Cowork users	Unique count of users who submitted at least one prompt in a Cowork task (conversational request), or had at least one scheduled task executed by Cowork on their behalf during the selected time period. Select View usage on the card to open the Usage tab and explore daily activity, average tasks per user, and retention trends behind the headline number.
Total Cowork tasks	Total number of Cowork tasks during the selected time period. A task represents a single conversation thread within Cowork, including both user-initiated conversations and scheduled task executions. If a user continues an existing task by asking additional questions, it counts as the same task. Select View usage on the card to open the Usage tab and explore daily activity, average tasks per user, and retention trends behind the headline number.
Grace period	The number of days remaining in your usage-based billing grace period before action is required to prevent loss of Cowork access. When a grace period is active, the dashboard shows a banner and a countdown of the days remaining. To avoid losing Cowork access, select Set up consumptive billing before the date shown on the Grace period card.

Take action from the Overview tab

The Top actions for you section highlights tasks that need your attention:

• Pending requests for Cowork: Review users who requested Cowork access, along with the date they requested it, and set up consumptive billing to grant access.
• Manage plugins for Cowork: Manage the plugins that add skills and connectors to extend what Cowork can do for your organization. Select Go to Tools to manage plugins.

Usage tab

Four cards at the top of the Usage tab provide an at-a-glance view of key engagement indicators. Each card also shows a week-over-week trend indicator, so you can quickly assess whether usage is growing or declining.

Metric	Description
Active Cowork users	Unique count of users who submitted at least one prompt in a Cowork task (conversational request), or had at least one scheduled task executed by Cowork on their behalf during the selected time period.
Total Cowork tasks	Total number of Cowork tasks during the selected time period. A task represents a single conversation thread within Cowork, including both user-initiated conversations and scheduled task executions. If a user continues an existing task by asking additional questions, it counts as the same task.
Average tasks	Average number of tasks per active user during the selected time period. The average is calculated as Total Cowork Tasks divided by Active Cowork Users.
Retained Cowork users	Number of users who were active during the previous seven-day period and were also active during the most recent seven-day period. This metric measures ongoing engagement and user retention.

Tip

A high ratio of Retained Cowork users to Active Cowork users indicates that users are returning to Cowork consistently, which is a strong signal of sustained adoption.

Adoption section

The Adoption section contains two charts that help you understand usage patterns over time.

Chart	Description
Daily active users	This line chart shows the trend of daily active users across the selected date range. Use it to: Spot day-of-week patterns (for example, lower usage on weekends). Identify spikes or dips that might correspond to product launches, announcements, or outages. Track whether adoption is trending up or down over time.
Tasks by type	This chart breaks down total tasks into two categories: User-initiated: A task started directly by a user through a conversational interaction with Cowork. If a user continues an existing task by asking additional questions, it still counts as the same task. You can view these tasks under My Tasks within the Cowork experience. Scheduled: A task automatically executed by Cowork on behalf of a user based on a defined schedule. You can view completed scheduled task executions under Scheduled > Runs within the Cowork experience. Use the Summary view to compare total volumes across task types, or switch to Trend to see how each type changed over the selected period.

Cowork usage details

The Cowork usage details table lists individual users who had activity in Cowork dating back to April 1, 2026. Use this information to investigate usage at the user level and export data for further analysis.

Column name	Description
User ID	The user's email address.
Display name	The user's display name as it appears in your organization's directory.
Total tasks	Total number of tasks (user-initiated and scheduled) attributed to this user.
Scheduled tasks	Number of tasks that Cowork automatically executed on this user's behalf.
User-initiated tasks	Number of tasks this user started through direct interaction.
Active days	Number of days during the selected time period on which this user had at least one Cowork prompt.
Last activity date	The most recent date on which this user had a Cowork prompt.

Export usage data

Select Export above the usage details to download the full dataset as a CSV file. The exported file includes all users listed in the table.

Note

The table header shows the total number of users returned. For example, 982 items means 982 users had Cowork activity during the selected period or since April 1, 2026.