Manage Microsoft feedback for your organization
As the admin of a Microsoft 365 organization, there are several policies to help you manage the feedback collection and the customer engagement experience of your users when using Microsoft 365 applications. You can create and use existing Azure Active directory groups in your organization for each of these policies. With these policies, you can control how different departments in your organization can send feedback to Microsoft. Microsoft reviews all feedback submitted by customers and uses this feedback to improve the product experiences for users, including by improving the quality of AI-generated responses and troubleshooting product issues. Keeping the feedback experiences turned On allows you to see what your users are saying about the Microsoft products they're using. The feedback we collect from your users is available in the Microsoft 365 admin center.
To learn more about the types of feedback and how Microsoft uses user feedback, see Learn about Microsoft feedback for your organization.
The table below represents which apps and services are currently connected to the feedback policies shown in the feedback policies table below. See below the table for screenshot examples.
|Apps & Services||In-product feedback
|Intune Company Portal (Android)||Yes||Yes||Yes||Yes|
|Microsoft Stream (Android, iOS)||Yes||Yes||Yes||Yes|
|OneDrive||Some settings currently managed by other controls.|
|Outlook (Web, iOS)||Coming soon||Coming soon||Coming soon||Coming soon|
|Outlook (Desktop, Android, Mac)||Yes||Yes||Yes||Yes|
|SharePoint||Some settings currently managed by other controls.|
|Teams||Some settings currently managed by other controls.||Yes|
Before you begin
Your devices must be on a minimum build number to use these policies. See the table below for more information.
|In-product feedback||At least Version 2010||At least 2.42||At least 16.0.13328||At least 16.42||Publicly available|
|In-product surveys||At least Version 2010||At least 2.42||At least 16.0.13426||At least 16.42||Pending rollout|
|Metadata collection||At least Version 2010||At least 2.42||At least 16.0.13328||At least 16.42||Publicly available|
|Customer engagement||At least Version 2010||At least 2.42||At least 16.0.13426||At least 16.42||Pending rollout|
Specific policies you can configure
|Policy name||Default state||Control summary|
|Allow users to access feedback portal||On||Manage user access to the feedback portal where users can follow-up on their feedback and participate in community feedback.|
|Allow users to submit feedback to Microsoft||On||Controls feedback entry points across applications.|
|Allow users to receive and respond to in-product surveys from Microsoft||On||Controls survey prompts within product.|
|Allow users to include screenshots and attachments when they submit feedback to Microsoft||On||Allows users to choose relevant files, screen recordings and screenshots to help Microsoft better understand and troubleshoot their feedback.|
|Allow Microsoft to follow up on feedback submitted by users||On||Determines if user can share contact info with feedback/survey for followup by Microsoft. Also allows users to get notified of feedback status changes. Users can manage communications settings in the feedback portal.|
|Allow users to include log files and content samples when feedback is submitted to Microsoft||On||Allows users to include Microsoft generated files such as additional log files and content samples when relevant to feedback they are submitting. Examples may include Microsoft 365 Copilot prompt and response interactions.|
The Allow users to access the feedback portal policy is a cloud policy. This policy isn't defined in ADMX and doesn't have a corresponding registry key available to set the policy. You should create a cloud policy to enforce it. This is a cloud policy because the feedback portal is a web application that makes a call to the cloud policy service, which is also a web application, requesting the policies for the person who signs in. If this policy is configured, the feedback portal will receive the configured policy value in the response from the cloud policy service.
The default state for Allow users to include screenshots and attachments when they submit feedback to Microsoft, Allow Microsoft to follow up on feedback submitted by users, and Allow users to include log files and relevant content samples when feedback is submitted to Microsoft will be changing from Off to On starting July 21st, 2023. Your users can decide to opt-out.
To configure these policy settings, you can use the Cloud Policy service for Microsoft 365. For more information, see Overview of the Cloud Policy service for Microsoft 365. You can search for "feedback" or "survey" within the Cloud Policy service for Microsoft 365 UI to find the policy settings to configure them.
These policy settings are also available if you use Group Policy. To use these policy settings, download at least version 5146.1000 of the Administrative Template files (ADMX/ADML), released on March 22, 2021.
You can find these policy settings under User Configuration\Policies\Administrative Templates\Microsoft Office 2016\Privacy\Trust Center.
It takes a few hours for the client applications to update.
User experience examples