Note
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Important
Microsoft 365 support integration with ServiceNow is retired, and the service will be completely shut down on May 30, 2025. If you installed the integration, take necessary steps to remove it before May 30, 2025.
If your application requires successful communication with external systems, outline how to test the connection to ensure a successful configuration.
Follow these steps to test the configuration of Microsoft 365 support integration:
Log into your ServiceNow portal as admin.
Open any incident.
Focus on the Microsoft 365 Support tab and select Microsoft 365 Insights to determine if the recommended solutions were returned successfully.
